Guest Service Representative - Full-time / Part-time

Do you thrive in a service environment working with people daily? Do the words "it is my pleasure" roll off your tongue with ease? If you have answered yes, Oakwood Worldwide has a new home for you!

This position provides customer service via email and phone to our guests staying in our furnished corporate apartments and is responsible for maintaining good personal and working relationships with internal and external clients. Acts as primary liaison to residents after move-in and handles all customer service related issues.

Headquartered in Los Angeles, California, Oakwood Worldwide is the world's largest provider of high-quality, furnished and unfurnished accommodations. For nearly half a century, Oakwood has expanded into a multi-faceted business catering to a diversified global market. Our valued employees, who make up the Oakwood team, play a critical role in enabling Oakwood to achieve its steady record of success. At Oakwood, we recognize that our employees are vital in fulfilling our mission of delivering world-class service to our internal and external clients alike.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receives all service calls from existing tenants on a daily basis.
• Submits all service requests to Home Services and properties on a daily basis.
• Follows up on all service requests and closes them in the system on a daily basis.
• Communicates with District Manager on any service recovery needs on a daily basis.
• Updates Home Services screens with any add on requests on a daily basis.
• Receives all order forms from Account Coordinators.
• Orders furniture and utilities using the proper forms.
• Coordinates and communicates with Warehouse Supervisor to confirm and change Home Services transaction times as needed.
• Generates all paperwork for move-in packets.
• Receives BMI Service requests from Home Services.
• Submits services requests to outside vendors/properties.
• Updates Market Ready Tracking Log.
• Closes completed service requests.
• Drive to properties to conduct business could be occassionally necessary. (Necessary situations may include walking properties, meeting with vendors, making deliveries or signing leases)

Minimum Requirements:

• 2+ years customer service experience through phone and email
• Exceptional customer service and phone skills.
• Professional verbal and written communication
• Intermediate user of MS Word, Excel, and Outlook
  
  Oakwood Worldwide offers a very competitive compensation and benefits package. Along with competitive salary, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan.