Director of Patient Services

The Director of Patient Services is responsible for planning, organizing, directing and coordinating healthcare and professional services of our Licensed Home Care Service Agency.  This position oversees the day to day clinical operation of home care in conformance with the organization's mission, philosophy and goals.  The Director of Patient Services ensures the services he/she is responsible for is delivered in an efficient and cost-effective manner, maximizing customer satisfaction.  DPS also ensures that home care services are provided within the standards of all applicable laws, rules, and regulations.

Duties and Responsibilities

• Operations
  • Direct day to day healthcare and professional operations of home health; compliance with all pertinent, current rules, regulations, standards, policies and guidelines.
  • Develops, implements, reviews and updates all policies and procedures in accordance with the needs and right of participants and caregivers, and in compliance with acceptable standards of practice.
  • Overall responsibility for the coordination and integration of the home care program
    • Utilizes effective problem-solving and decision making approaches, identifies root cause of problems and issues, formulates potential solutions, solicits appropriate input and evaluates effectiveness of solutions
  • Coordinates the established marketing program and implementation of strategies to ensure maintaining established referral sources, the development of new sources and markets
• Regulatory / Standards
  • Makes written and oral reports/recommendations to the Administrator as necessary concerning the operations of all responsible sites
  • Implements and monitors contract arrangements with other agencies
  • Interfaces and coordinates all related regulatory communication activities
• Personnel
  • Responsible for implementation of the recruitment, hiring and supervision of all home health / program staff
  • Participates in the development and implementation of an effective staff training and development program for program personnel.  Identifies areas in need of growth, provides opportunities for growth, conduct competency/proficiency reviews
  • Effectively and efficiently utilizes tools of supervision to provide data on staff performance, provides feedback to staff throughout the evaluation period
  • Ensure that dicsiplinary actions are administered fairly and without regard to race, color, creed, national origin, age, sex, religion, handicap, or marital status
  • Conducts employee counseling and guidance
  • Interfaces with HR Department re: compliance and human resources management, as needed
• Program
  • Demonstrates competency in each of the key areas related to the position, i.e. home health, customer service orientation, coordination of program services, resource management
  • Monitors patient care activities to ensure competent and compassionate care is provided to patients
  • Ensures the quality and continuity of care provided by agency staff
  • Conducts home visits to supervise staff, conduct competency reviews and evaluate care
  • Documents medical case management and patient status via written progress notes
  • Establishes efficient working relationship and effective communication among and between other departments within the total organization
  • Participates in program development as per the organizations strategic plan, i.e. new programs, growth, new markets
  • Ensures the appropriate staff to patient/staff ratios are in place to facilitate quality care
  • Directs and coordinated multidisciplinary program/program staff within program areas
  • Ensures that 24 hour coverage/service availability is maintained on an ongoing basis
• Leadership
  • Conducts planning and organization effectively.  Plans work to ensure that all responsibilities of position are accomplished according to the organizations mission, goals, objectives and standards
  • Models positive, respectful behaviors and communication with staff, peers and supervisors
  • Encourages and supports team building strategies, works with the team to develop systems that foster cooperation and coordination of efforts, models and instills a sense of ownership of the team's activities in all team interactions, identifying strengths of team members, encouraging sharing of knowledge and skills
  • Provides collaborative support to all programs in the absence or in conjunction with other administrative team members
  • Participates in the agency's PI/CQI program as PI/CQI coordinator
  • Assists with maintaining compliance with all standards, rules, regulations and requirements
  • Participates in the development of policies and procedures
  • Conducts periodic record reviews to assure compliance
  • Reviews and assures implementation of the agency's incident and accident program

Qualifications

• NYS Licensed and currently registered as a Registered Professional Nurse
• Graduate of an approved school of nursing and holds a Diploma, Baccalaureate or Masters Degree
• Two to four years experience in a patient care setting, acute care desirable
• Two years experience in a supervisory or administrative position in a home care organization or an equivalent and demonstrates a strong knowledge of regulations
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
  • Ability to speak effectively before groups or customers or employee of the agency
  • Ability to read, analyze and interpret general business correspondence.  Ability to effectively present information and respond to questions from groups of managers, patients, customers and the general public
  • Ability to perform mathematical operations as related to medication calculations, units of American money and weight measurement, volume and distance.  Ability to calculate figures and amounts such as discounts, interest,commissions, proportions and percentages.  Able to read financial reports
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  Ability to deal with problems involving several variables in standardized situations
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form

Equipment Operations

• Office equipment
• Automobile
• Computer
• Charts and Files

Customer Service / Interpersonal Skill

• Assists other employees where needed
• Is responsible and cooperative with supervisors, fellow employees, participants, families, and visitors
• Maintains friendly working atmoshphere
• maintains professional attitude
• Maintains professional appearance
• Accepts constructive criticism as evidenced by appropriate changes in behavior
• Utilizes established channels of communication
• Recognizes, accepts and respects people as individuals
• Recognizes limitations and seeks assistance appropriately
• Leads by example
• Develops and maintains relationships with internal and external customers
• Provides customers with opportunity for feedback on a regular basis

Specialized Skills and Technical Competencies

• Demonstrates knowledge of management principles and human relation skills necessary to direct and supervise staff and ancillary staff
• Demonstrates ability to manage and problem solve the various issues at all responsible programs
• Demonstrates knowledge of regulatory agency requirements for Programs and patient issues/problems
• Demonstrates knowledge of computer skills including Microsoft Word, Outlook, and Excel
• Demonstrates ability to write concise reports
• Demonstrates ability to commuicate effectively with various staff to ensure those programs are running smoothly and professionally

Physical Demands

• Light Work: exerting up to 20 pounds of force occasionally and/or leg controls require exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work

Professional Assistance for Seniors is an equal opportunity employer.

Each Home Instead franchise is independently owned and operated.