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Part Time Clerk-Upper Block - Part-time
| Hours | Part-time |
|---|---|
| Location | Elkridge, MD Elkridge, Maryland |
About this job
Job Scope
Record and verify information, process documents and provide customer service and auctioneer support during and after sales of vehicles up for auction.
Key Responsibilities
"¢ Record lane and Simulcast bid amounts and enter customer related data in computer system
"¢ Provide assistance to auctioneer with monitor operation, information verification and bid review
"¢ Process bills of sale as required
"¢ Notify supervisor of customer or system issues in support of efficient resolution and continuation of sale
"¢ Observe all job related safety and health procedures
"¢ Perform other job related duties as assigned by supervisor
Change & Innovation
"¢ Frequently considers what the best way to do things and looks for ways to streamline and/or improve work processes
"¢ Draws from a variety of sources and experiences to identify alternative solutions
"¢ Adapts in the face of ambiguity or uncertainty
"¢ Embraces changes affecting one's area
Customer Focus
"¢ Focuses on customer needs and preferences in delivering work product
"¢ Delivers impactful, timely solutions that are meaningful to the customer Follows up with customers to ensure problems are solved
"¢ Shares information and explains procedures in a way that is easy for others to understand
"¢ Adapts personal style and approach to quickly establish rapport while maintaining professional demeanor in all customer situations
Collaboration
"¢ Demonstrates "we versus me" thinking
"¢ Willingly provides assistance and support to others
"¢ Works cooperatively with people from diverse backgrounds
"¢ Addresses and resolves conflict directly and constructively
"¢ Builds a relationship network within and across departments
Drives Results
"¢ Plans appropriately for daily work and projects
"¢ Delivers consistently strong performance that co-workers can rely upon
"¢ Ensures manager and others are advised of problems or obstacles in sufficient time for action to be taken
"¢ Recognizes when to escalate a problem to the next level and when to handle it individually
"¢ Negotiates/re-negotiates priorities and competing demands for one's time
"¢ Maintains a proper pace
Effective Communication
"¢ Provides clear and thorough information to others (e.g., verbal, written, email, presentations, meetings)
"¢ Listens actively and carefully to others' opinions and ideas
"¢ Shares viewpoints openly and directly with others
"¢ Shares timely information with relevant parties
Develops Self and Others
"¢ Seeks opportunities to acquire new knowledge and skills
"¢ Shares own experience and expertise with others
"¢ Accepts feedback openly, without becoming defensive
"¢ Learns from experiences, including successes, setbacks, and/or resistance
Education & Specialized Knowledge
"¢ High School Diploma or equivalent required
"¢ Effective communications, problem solving and organizational skills
"¢ Ability to remain focused and composed in fast paced sale day environment
"¢ 6 months to 1 year clerical experience
"¢ Office and/or customer service work experience
Work Environment:
"¢ Moderate noise level. Frequent indirect exposure to