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Immediate hire Customer Service Representatives !!!! - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Brookfield, CT Brookfield, Connecticut |
About this job
Customer Service Representative Job Description:
- Responsible for fielding inbound and outbound calls taking payments on behalf of Comcast and Time Warner Cable
- Primary duty is to collect payments and resolve customer service related issues
- Conflict resolution and entering customer data into databases
- Heavy data entry and database navigating
- Maintain highest level of customer service
- Using Microsoft Office (Word, Outlook, Excel)
Qualifications:
- Strong data entry skills (Must be able to type 35-40 words per minute)
- Customer service experience
- Experience with conflict resolution and de-escalating situations
- Excellent Communication Skills
- Working Knowledge of Microsoft office (outlook, word, excel)
- Ability to Multitask and navigate multiple web pages at a time
- High school diploma or equivalent
Schedule:
1st Shift Options:
- Monday-Thursday 9-5:30, Friday 9-5
1st Shift Options:
Monday - Friday 7 or 7:30 am - 3:30 or 4:00 pm
Monday - Friday 8:00am - 4:30pm
Monday-Thursday 9:00am-5:30, Friday 9-5:00
Monday-Friday 11-7:30pm (one day off during the week) and Saturday 9-5, 11-7 or 1-9
2nd shift Full Time:
M-F 11:45-8:30 (one day off during the week) and Saturday 9-5, 11-7 or 1-9
M-F 12:15-9 (one day off during the week) and Saturday 9-5, 11-7 or 1-9
M-F 1:15-10 (one day off during the week) and Saturday 9-5, 11-7 or 1-9
M-F 1:45-10 (one day off during the week) and Saturday 12-9
Part Time Nights:
M-F 3:45-9 or 10 and Saturday 9-5, 11-7 or 1-9
M-F 4:45-9 or 10 and Saturday 9-5, 11-7 or 1-9
M-F 5:45-10 and Saturday 9-5, 11-7 or 1-9
Compensation: $12 per hour for 1st shift full time and $12.50 for 2nd shift full time( once permanent 13.50). You are eligible to earn commission once you go permanent. Most people make between $13 and $16 per hour.
*Training options - M-F 8:00am-4:00pm OR Monday-Friday 4:00pm-9:00pm with Sat 1pm-9pm
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.