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in Eden Prairie, MN

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Hours Full-time, Part-time
Location Eden Prairie, MN
Eden Prairie, Minnesota

About this job

For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)
 
 
The Employee Assistant Program (EAP) Counselor will work in an EAP call center and will demonstrate clinical and technical proficiency to manage a variety of calls including high risk issues and claims and benefits calls. This is a Telecommute / Work from home position once training is completed.  Hours: 9:30am - 6:00pm Monday - Friday.  No weekends or evenings!
 
Primary Responsibilities:

Provide telephonic assessment of reason for call, including issues that are impacting the individual's personal wellbeing, emotional and physical health, and personal safety
Assess for risk of harm to self, or others; assist with safety planning and coordinating services with emergency personnel and hospital staff through consultation with licensed staff in order to access appropriate level of care and ongoing support. Coordinate follow-up care and services to individuals and organizations, as appropriate
Formulate short term problem resolution plan of action, and provide tools and resources to support the plan, and offer and refer clients to additional benefits including access to Specialty Help Center specialists, Health Coaches, Health Advisors, and community resources as appropriate
Authorize additional services including behavioral health, and/or contracted EAP and behavioral health network providers
Coordinate and facilitate the response to workplace critical incidents by assessing the critical nature of the situation, offering immediate and sustained support in the form of solution focused consultation, provide educational materials, and coordinating on-site counseling sessions throughout the episode until resolution
Responsible for maintaining appropriate clinical records, case notes, forms and reports as well as database entries
Quote and explain benefit coverage to members and providers; follow appropriate benefit procedures
Maintain appropriate confidentiality
Participate in staff meetings, case consultations, and training opportunities
Consult as needed with supervisors and peers

Requirements


Required Qualifications:   

A Master's degree in psychology, social work or related mental health field OR Master's degree in a clinical field
Minimum of 3 years of experience in an EAP related field OR 5 years of experience in a clinical setting providing counseling
Demonstrate the ability to build rapport, assess and address risk, and develop goals with members in a telephonic, and/or online and/or video setting
Ability to work with a culturally and geographically diverse population
Able to address a variety of problems and issues as presented by callers
Ability to work flexibly and creatively with other professional team members
Strong written, verbal and interpersonal skills are required.
Qualified staff must be able to use various computer applications and move through computer screens while talking with members
Basic Microsoft Word Skills
Must reside within a commutable distance (60 miles or 60 minutes) of Eden Prairie, MN
Preferred Qualifications:   

Current, unrestricted Behavioral Health license in the state of Minnesota (LPC, LPCC, LMFT, LICSW, LCSW, LP-Licensed Psychologist)
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 
Job Keywords: Healthcare, EAP, Employee Assistance Program, Social Work, Social Worker, LICSW, LP, LPC, LPCC, LMFT, LCSW, Licensed Marriage and Family Therapist, Licensed Professional Counselor, Licensed Professional Clinical Counselor, Licensed Independent Clinical Social Worker, Licensed Clinical Social Worker, Licensed Psychologist, Counselor, Therapist, Behavioral Health, Mental Health, Substance Abuse, Eden Prairie, Edina, Golden Valley, Minnetonka, Bloomington, Minneapolis, MN, Minnesota, Telecommute, Telecommuter, Telecommuting, Remote, Work From Home, Virtual