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in Denver, CO

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Hours Full-time, Part-time
Location Denver, CO
Denver, Colorado

About this job



Job Description

PrideStaff is seeking a dynamic Credit & A/R Representative

Key Responsibilities & Essential Functions:
  • Accountable for reducing delinquency, create payment timetables with past due customers
    • Daily collection calls and/or correspondence in a fast paced goal oriented Accounts Receivable (A/R) department
    • Identify when delinquent accounts need to be called based on terms of sale, call promptly once an account is past due. Follow up frequently for payment commitments. Provide detailed information within the on line credit notes
    • Identify when an account needs to be placed on credit hold restrictions of varying degree
    • Recognize and take steps to maintain and protect lien rights
    • Enlist the efforts of sales and management when necessary to accelerate the collection process
  • Analyze credit risk of potential and existing customers, recommend credit terms and associated credit limits to direct supervisor
    • Request, review and analyze associated reports from various sources
    • Set up approved customers within our software system according to guidelines set forth
    • Review orders on credit hold for approval/denial
  • Monitor credit department email inbox
    • Review and set up job accounts within our software systems according to guidelines set forth
    • Respond to general internal/external inquiries
  • Provide customer service regarding collection issues and/or account balances
    • Reconcile and/or report customer disputes as they pertain to payment of balances
    • Process customer refunds
    • Process and review account adjustments
    • Handle requests for documentation and conduct associated research
    • Review customer taxability
  • Provide considerate, competent customer service oriented communication to internal and external customers
    • Must communicate and follow up effectively with sales and other departments regarding customer accounts on a timely basis
    • Establish and maintain effective and cooperating working relationships
    • Frequent reporting and communication of issues to direct supervisor
  • Participate in team planning, team meetings
  • Meet defined department goals and activity metrics, work as a team with sales, customers, other departments to increase sales, accelerate cash inflow and reduce credit risk
  • Perform other assigned tasks and duties necessary to support the A/R department


Required Skills
  • 3 years commercial credit and collection experience, construction industry preferred
  • Knowledge of general billing, taxing, accounts receivable and collections procedures, along with basic credit analysis skills
  • Strong attention to detail, goal oriented, problem solving and negotiation skills
  • Commitment to excellent customer service, with above average written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities in a fact paced environment, able to maintain composure in high pressure situations
  • Cash application and reconciliation competencies
  • Working knowledge of Epicor/P21 software preferre