Service Coordinator / Scheduler - Full-time / Part-time

• Reflect the values of Seeking Independence, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
• Document and communicate all client and CAREGiver issues to ensure their problems are resolved.
• Follow up with all client and CAREGiver issues to ensure their problems are resolved.
• Enter and maintain accurate client and CAREGiver records in the software system.
• Bill & Finalize Care Logs on a daily basis.
• Generate Invoices and Payroll per schedule.
• Increase client loyalty to Home Instead Senior Care by utilizing the consultative sales process to better meet our current client needs.
• Follow up and communicate CAREGiver and client issues to ensure problems are resolved. 
• Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
• Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with the franchise owner/general manager, colleagues, CAREGivers, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. 

• Participate as needed in all CAREGiver meetings
• Provide temporary CAREGiver coverage during extreme scheduling emergencies
• Perform any and all other functions and responsibilities deemed necessary 

• Maintain client schedule 1 Month in advance for 10% of our clients.
• Maintain client schedule 2 Weeks in advance for 40% of our clients.
• Maintain client schedule 1 Week in advance for 30% of our clients.
• Maintain updated and accurate CAREGiver availability and personnel information.
• Manage CAREGiver overtime to no more than 1% total hours per week/month.

• High school graduation or the equivalent
• Three years of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

• Must be 21 years of age or older
• Must be able to clear a background check.
• Must be bondable.
• DMV record must show you are a safe, responsible and courteous driver.
• Clear drug screen.
• Able to provide 3 professional and 3 personal reference checks
• Background must meet Ohio Administrative Code standards for working with elderly
• Have and maintain reliable transportation suitable to transport clients
• Possess and maintain a valid driver’s license
• Possess and maintain valid auto insurance
• Ability to withstand exposure to dust, mold, mildew and cleaning solutions
• Ability to treat and care for clients and their property with dignity and respect
• Ability to adapt to various living environments and locations
• Ability to communicate with clients in a friendly and congenial manner
• Heart rate cannot exceed 85% age adjusted rate
• Must have standing balance
• Ability to lift 12 inches to waist a minimum 50 pounds
• Ability to push / pull 25 pounds
• Ability to lift waist to chest 25 pounds
• Climb up/down stairs
• Ability to bend, squat, twist, stoop, kneel and stand
• Ability to reach above head
• Ability to complete patient transfer from wheelchair to bed simulation
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment 
• Must be patient and congenial on the telephone 
• Must have computer skills and be proficient in Word and Excel
• Must be able to work a rotating schedule of 4 days on and 4 days off, plus ability to work “on call” after hours during the 4 days on
• Must have the ability to perform duties in a professional office setting
• Must demonstrate knowledge of the senior care industry

• Must have an understanding of and uphold the policies and procedures established by Seeking Independence, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGivers

• $15.00 per Hour
• Double time on defined holidays
• Performance Bonuses

Each Home Instead franchise is independently owned and operated.