Aaron's Sales & Lease Ownership Customer Account Service Manager(CAM) job in Athens, GA

Company
Aaron's Sales & Lease Ownership
Job Title
Customer Account Service Manager(CAM)
Job Type
Full-time, Part-time
Location
3250 Lexington Hwy
Athens, GA 30605

Customer Account Service Manager(CAM)

Aaron's Sales & Lease Ownership jobs

Are you looking for a career with a company that is GROWING and REWARDS highly competitive, sports-minded individuals for their results? At Aaron’s, you will find a highly competitive and rewarding work environment with unlimited growth potential as long as you have a “Can Do” attitude and strong work ethic!

If you think you have what it takes to compete, and WIN, in this highly competitive retail environment, join our “WINNING TEAM” by applying TODAY!

Customer Account Service Manager

Description

We are looking for Highly Competitive, Sports Minded individuals to join our Winning Team!!!

You will find a highly competitive and rewarding work environment with unlimited growth potential!!!

If you think you have what it takes to compete in this environment join our Customer Accounts Program Today!!!

Basic Function

Manages the Customer Accounts Department, which is responsible for the renewal payment process.

Responsible for achieving company standards on non-renewal closing percentages.

Reporting

Reports directly to the General Manager

Supervises

Manager Trainee

Primary Responsibilities

  • The Acquisition and Maintenance of Customers
  • Monitor and recommend payment frequency changes to the General Manager
  • Immediate contact of all customers who have not renewed their lease agreement(s)
  • Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
  • Document all customer promises and update customer information in the store computer system
  • Monitor the accuracy of customer classifications according to customer payment history and habits
  • Payment frequency changes to General Manager based on customer payment history
  • Maintain updated accurate customer information
  • Clean and certify merchandise in the Certification Zone for all items personally returned
  • Complete and maintain weekly truck maintenance sheet and route sheets daily
  • Supervise, develop and schedule the activities of Accounts Advisers
  • Recommend the use of extensions and rebuilds to the General Manager for endorsement
  • Confirm customer identification, collect money and obtain customers' signature on lease agreements CAM is second up on this process
  • First up to help set and achieve renewal goals
  • Update goal board daily
  • Facilitate non-renewal returns authorized by GM
  • Review and close lease agreements with customers as 2nd up
  • Other tasks as assigned by management

Qualifications

Position requires

  • Position routinely requires lifting, loading, and "dollying" merchandise 50-300 pounds
  • All skills necessary to effectively perform all functions in the store
  • Good communication and interpersonal relationship skills
  • Strong telephone etiquette and skills
  • Good organizational skills
  • Professional appearance
  • Good driving skills

Pre-employment

Satisfactory MVR (driving record), D.O.T. physical and drug screen, criminal background investigation with job performance reference check and required testing.

Additional Info

Additional

Aspirational Statement

Aaron’s has a long legacy as an industry leader, with continued growth regardless of the economy.  In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services.  Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity.  We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.

As a potential Aaron’s Associate, you’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.  You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve.  We like to set the bar high, roll up our sleeves and work together to out-perform the competition.  You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.

Description

WGC, llc d/b/a Aaron’s sales and lease is hiring for a Customer Accounts Manager!  At Aaron’s, relationships with our customers are about FIRST names. Our goal is to bring our customers one step closer to ownership. As a Customer Account Manager, you will be integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department (responsible for the renewal payment process) and achieving company standards on non-renewal closing percentages. Additionally, Customer Account Managers help support the overall needs of the store by assisting other associates. Throughout your career as a Customer Account Manager, you will gain the necessary skills and business knowledge to grow your career at Aaron’s! Come see why the difference is personal at Aaron’s, connect with us today!

Job Duties:

  • Manage the Collections Process
  • Act as a customer counselor by discussing benefits of timely lease agreement renewal payments
  • Monitor and recommend payment frequency changes to the General Manager
  • Confirm customer identification, collect money and obtain customers’ signature on lease agreements
  • Contact customers who have not renewed their lease agreement(s)
  • Monitor the accuracy of customer classifications according to customer payment history and habits

Customer Care and Service:

  • Maintain customer contact over the phone and through field visits
  • Update customer information to maintain accuracy

Achieve Monthly Account Goals:

  • Help set and achieve renewal goals

Other Duties:

  • Facilitate non-renewal returns when needed
  • Clean and certify merchandise in the Quality Assurance Center for all returned items
  • Review and close lease agreements with customers

Position Requirements

  • Routine lifting, loading, and “dollying” heavy merchandise of 50 pounds or more
  • Demonstrate good communication and interpersonal relationship skills, including exemplary telephone etiquette Exhibit outstanding organizational skills
  • Maintain professional appearance
  • Maintain solid, safe driving skills and the ability to legally drive a Company Truck
  • Other tasks as assigned by the General Manager

All Customer Account Managers must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver’s and comply with the Aaron’s Driver Qualification Policy.  All CAMs will undergo a drug screen and criminal background investigation prior to beginning employment. A job performance reference check is also required.

As a Customer Account Manager at Aaron’s, you will have access to a comprehensive benefits package that includes:

  • Paid time off including vaction days, sick days and holidays
  • Bonus & commission opportunities
  • Five day work week, Sundays always off!
  • Ongoing training and development

Each Franchise location is individually owned and operated.

Benefits may vary from Franchise to Franchise.

EEOC

Job Industries

Apply Now

Browse similar jobs