Gift Registry Concierge Full Time Bloomingdale's 59th Street, NYC

Job Overview:

Bloomingdale's is seeking a Concierge for our Gift Registry Department. As a Concierge Gift Registry Associate at Bloomingdale's you will be responsible for initiating and maintaining client relationships while representing the Bloomingdale's brand and values. You will also act as a liaison between the customer and other Gift Registry associates.

Experience for yourself what makes Bloomingdale's like no other store in the world!

Essential Functions:

* Engaging and welcoming customers to the Gift Registry Department
* Delivering an exceptional customer experience
* Ensuring the smooth running of the front desk, answering telephone calls and emails in a timely manner.
* Responsible for booking client appointments and coordinating with Registry Consultants and management
* Processing customer returns seamlessly while maintaining an exceptional customer experience
* Have a general knowledge of the entire store and assisting guests regardless of whether inquiries concern the Gift Registry Department
* Demonstrate knowledge of store products and services and using this knowledge to best assist customers

Qualifications:

Education/Experience:

* Prior Home Store related experience and/or training preferred;
* Exceptional customer Service skills required.

Communication Skills:

* Ability to communicate effectively with customers, peers and management
* Exceptional telephone etiquette and writing/typing skills

Reasoning Ability:

* Ability to work in a fast-paced environment
* Strong interpersonal skills

Other Skills:

* Enjoy meeting and interacting with customers and demonstrates an energetic and positive attitude
* Showcase professionalism and partnership when coordinating client appointments
* A team player who possesses the ability to work in a learning environment
* Proficient in use of computers (including Microsoft Office and the Internet)

Work Hours:

* Flexible availability including some nights and weekends

This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.