Sr Analyst, Reporting & Business Mgmt - Full-time / Part-time

As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.Description
The Reporting & Business Management (RBM) Senior Analyst will support the overall customer service organization (including all call center sites) through various activities with the Metrics Team, Employee Engagement and Retention Team, and/or other customer service functions as assigned by delivering key data & information to aid in the decision making process. Sr. Analysts will lead customers, peers & stakeholders through the development and production of a wide range of reports, tools, and research that articulates historical information as well as modeling potential future results and provide other key business insights and data. In addition, RBM Sr. Analyst will drive the development of innovative data processing and analysis tools to add value for key stakeholders and internal customers. Responsible for creating and updating metrics program documentation and partnering with frontline analyst teams, business owners, and Site Directors to ensure program details are completely vetted and incorporate all aspects of the frontline performance based system, including bonus, realignment, and Inner Circle program. Also responsible for producing reports and analyzing results for all metrics programs to ensure business goals are met. Role requires utilizing a broad range of data sources, analytical methods, and business approaches to deliver actionable recommendations to Customer Service leaders. The RBM Sr. Analyst uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors and exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. This role networks with key contacts outside his or her own area of expertise, determines methods and procedures on new assignments and may act as team lead. Provides analytical support (including analytical systems development) by dissecting and structuring a wide range of complex business problems, extracting and analyzing data from a variety of sources, utilizing facts/data to derive a conclusion, and constructing presentations that distill complex analytical findings into communications that are intended to inform and influence decisions related to metrics changes, including updates to existing or new reports.

Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.Qualifications
Minimum Required

• 5+ years' experience mining data and developing reports using a variety of reporting software packages with a high aptitude for learning new reporting software packages
• Demonstrated ability to successfully manage competing priorities & deliverables in a fast-paced, deadline-oriented environment
• Superior organizational, problem solving, and analysis skills
• Highly proficient with MS Excel, Access, and PowerPoint
• Experienced with statistical methods and analysis tools
• Self-motivated with the ability to prioritize and make independent decisions
• Excellent written and oral communication, and listening skills
• Results oriented with initiative, ownership and follow-through to completion
• Adept at anticipating requirements of internal and external clients and use extreme discretion when handling confidential and/or proprietary information
• Understand managing deliverables, meeting deadlines, & ensuring task completion

Desired

• Ability to lead cross functional teams
• Proficient and scalable communications skills; ability to interact with Management & Individual Contributors alike
• Capacity to translate strategic direction into tactical actions and drive to closure

Essential Functions

• Drives peer & stakeholder partnership to deliver requested data & report output
• Develop analysis plan and execute them independently for moderate projects
• Query data from relational databases (Teradata, MS SQL server). Demonstrate strong competency and comfort working with and analyzing large sets of data Perform data validation and data cleansing
• Perform data mining, analysis and modeling to drive business insights
• Develop executive level presentations
• Present complex and customized analytical findings
• Provide ongoing operational support Execute operational reporting
• Contribute to continuous improvement initiatives
• Special projects or initiatives as assigned

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.