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in Rogers, AR

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Hours Full-time, Part-time
Location Rogers, AR
Rogers, Arkansas

About this job

Overview:

Overview

Obtains patient's demographics and financial information required for health care access into the health system's information system. Also provides and explains to the patient the HIPAA Privacy & Security forms and obtains the hospital general consent. Enters orders for radiology and lab testing as needed. Collects deductibles and co-pay amounts at time of service. Follows the hospital policy and procedures ensuring compliance to EMTALA and other guidelines established. Other job duties as assigned.

Responsibilities:

Responsibilities

Courteously greets patients entering department or work area. Determines patient's needs and processes them accordingly to where or what department they are going to. i.e. Diagnostic Imaging, Cardiac Rehab, Surgery Registration, Lab, Emergency Department, etc.

Enters patient demographic information and insurance into the health systems data base ensuring the accuracy of the information. Assembles patient data completely. Copies paperwork and distributes copies to the proper areas for correct care and billing. Copies insurance cards for hospital business office and other ancillary departments. Enters patient orders for test(s) or procedures from written physician orders on Radiology and Lab walk-in patients.

Explains HIPPA, EMTALA and ABN and why they are required for compliance. Explains multiple consents to the patient.

Shares acquired knowledge and expertise willingly with other co-workers.

Establishes and maintains effective relationships with medical staff, other health system departments, clinical departments and co-workers.

Works assigned workqueues during downtimes.

Collects co-payment/deductible from the patient, gives patient a receipt. If patient is unable to pay at time of service, gives patient the Informational Handout for payment options.

Limits phone calls and visits to break and lunch times. Adjusts personal schedule to accommodate workload when necessary.

Supports management decisions and discusses complaints or problems with supervisor in timely manner.

Strives to improve patient satisfaction by following the Mercy Standards.

Qualifications:

Qualifications

Education: High School graduate or equivalent

Licensure:

Experience:

Certifications:

Other: Ability to read and communicate effectively in English. Proficient in the use of computers. Excellent communication skills. Ability to function well under stressful situations.

Preferred Education:

Preferred Licensure:

Preferred Experience:

Preferred Certifications:

Preferred Other: Additional languages preferred. Proficient in the use of the Microsoft suite of products.

Options: