Senior Clerk

OCCUPATION PROFILE

This is a continuous advertisement. Applications will be accepted until vacancy is filled. Previous applicants are still being considered and do not need to re-apply.

JOB FAMILY: OFFICE AND ADMINISTRATIVE SUPPORTOCCUPATIONAL GROUP: OFFICE AND ADMINISTRATIVE SUPPORTOCCUPATION:OFFICE CLERKS, GENERAL43-9061

BROADBAND LEVELS: Level 1 Pay Band 001 Level 2 Pay Band 003

DESCRIPTION:

The Senior Clerk is a primarily clerical position and serves as the Environmental Health (EH) administrative support for the Florida Department of Health in Hendry and Glades Counties (DOH-Hendry). This position provides exemplary customer service by phone and in person. The incumbent treats customers, the public and staff with courtesy, respect and dignity, presents a positive public image; works independently; receives telephone calls and walk in customers; organizes and maintains files in accordance with official retention schedule; enters new accounts, inspection results and fee receipts into the Environmental Health Database (EHD) to account for services; and reconciles and submits receipts to the fiscal department daily. This position is based in Labelle at 1140 Pratt Boulevard and reports to the Environmental Health Manager. Certain immunizations such as an annual influenza vaccine and a TB assessment are required.

REQUIREMENTS:

A High School diploma or an equivalent GED is required. A minimum of one (1) year of recent clerical or secretarial experience is required. A valid Florida driver's license and reliable transportation are required. Bilingual in English/Spanish valuable. Incumbent may be required to work before, during and/or beyond normal work hours in the event of a disaster or as needed. EMERGENCY DUTY: Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or perform other emergency duties including, but not limited to responses to or threats involving any disaster or threat thereof, man-made or natural.

MAJOR DUTIES AND RESPONSIBILITIES:

Works independently and performs effectively utilizing software and databases necessary to perform duties such as but not limited to: Crystal Reports, Word, Excel, Access, EHD, EBridge, Everbridge, HMS, and internet processes

Ensures that all data is retrieved accurately and timely

Prioritizes work assignments to meet the required deadlines

Organizes files and maintains environmental records including reports, permits, licenses and correspondence

Receives environmental calls and clients pertaining to, but not limited to, animal bites, food services facilities, group care facilities, limited use public water systems, mobile home and recreational vehicle parks, migrant facilities, private wells, public swimming pools, public and private schools, sanitary nuisance complaints and septic tank application and permits

Schedules appointments for environmental staff

Logs all environmental program activities and outcomes daily and enters new accounts, inspection results and fee receipts into the EHD

Performs billing and collection duties for fees of various permits, licenses and laboratory water samples

Handles animal bite reports and ensures all correct information is obtained at the time of report; reports information to appropriate person and/or agency and conducts follow-up calls to animal control and patient

Types all correspondence for environmental staff including legal documents and reports; prepares inter-office incoming and outgoing mail

Provides assistance in non-technical matters and/or directs customers to appropriate staff

Receives payment for services, enters payment into EHD. Reconciles cash drawer and submits payments to fiscal daily

Provides assistance to Environmental Health staff in managing computer database systems and physical files. Researches, updates, files, e-mails, faxes and performs data entry

Participates in quality assurance and quality improvement initiatives

Backup to other clerical positions

Completes all mandatory trainings

Contacts supply vendors for detailed information on item(s) needed and ordering requirements

Compares prices and information and makes recommendations to the Environmental Health Manager

Composes and types purchase orders for the Environmental Health section of the Florida Department of Health -- Hendry County

Keeps detailed records of special order items for each program

All other duties as directed by the Supervisor

KNOWLEDGE SKILLS AND ABILITIES DEEMED ESSENTIAL TO THIS POSITION:

Knowledge of Statutes, rules and regulations that pertain to the programs

Knowledge of the principles and techniques of effective communication

Knowledge of basic office procedures and practices including principles of cashiering

Knowledge of and ability to use basic computer operations including data entry functions and Microsoft Applications such as Excel, Word, Outlook, etc

Skill in use of equipment and supplies related to the position

Skill in arithmetic and mathematical reasoning (performs computations such as addition, subtraction, multiplication, and division correctly)

Ability to learn and utilize Environmental Health Database, Merlin and other program specific software

Ability to communicate effectively orally and in writing

Ability to balance cash drawer

Ability to file, type, accurately enter data, maintain records, and complete forms

Ability to work with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing excellence in products and services

Ability to use continuous quality improvement tools and processes to improve programmatic outcomes

Ability to collaborate and communicate effectively with other DOH staff and customers

Ability to be responsible for maintaining information in accordance with state and federal statutes, rules, regulations, and Department of Health policy as it relates to Information Custodian

Ability to maintain confidentiality

Ability to work with a diverse population

Ability to multitask and prioritize workload

Demonstrated ability to work effectively with minimal supervision

**NOTE: All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on your State of Florida, Employment Application. **

This position requires a security background check and/or drug screening and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Pursuant to Chapter 295, Florida Statutes, applicants eligible for Veterans' Preference will receive preference in employment and are encouraged to apply. However, applicants claiming Veterans' Preference must attach supporting documentation with each application submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any others documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the closing date of the vacancy announcement. For information on the supporting documentation required, click here. Applicants may also fax their supporting documentation to People First at 1-888-403-2110.