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Franchised Guest Services (Front Desk) Agent
•30 days ago
| Hours | Part-time |
|---|---|
| Location | Durham, NC Durham, North Carolina |
About this job
Description
Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.
Apply in person 7 days a week 201 Foster Street Durham , NC 27701 or send the resume via email at kcaro@shanercorp.com
Qualifications
Additional Information: This hotel is owned and operated by an independent franchisee, Shaner Hotel Group. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Durham Marriott City Center is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Ensure uniform and personal appearance are clean and professional. Perform other reasonable job duties as requested by Supervisors. You must have a polished presentation with professional communication skills and have the right attitude. Scheduling flexibility is a must.
Requirements:
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Operate telephone switchboard station. Respond to and resolve guest requests. Run daily reports, identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports.
This company is an equal opportunity employer.
frnch1
Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.
Apply in person 7 days a week 201 Foster Street Durham , NC 27701 or send the resume via email at kcaro@shanercorp.com
Qualifications
Additional Information: This hotel is owned and operated by an independent franchisee, Shaner Hotel Group. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Durham Marriott City Center is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Ensure uniform and personal appearance are clean and professional. Perform other reasonable job duties as requested by Supervisors. You must have a polished presentation with professional communication skills and have the right attitude. Scheduling flexibility is a must.
Requirements:
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Operate telephone switchboard station. Respond to and resolve guest requests. Run daily reports, identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports.
This company is an equal opportunity employer.
frnch1
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