Sales Associate

JOB SUMMARY: 
Under the direct supervision of the TLC and/or ATL, the Sales Associate is responsible for providing excellent customer service; while providing a pleasant shopping experience for customers. The Sales Associate will maintain the sales floor and inventory in a clean, neat and organized display. The Sales Associate ensures dressing rooms are free of dust, dirt, fallen merchandise, and clutter; removes hangers from cash wrap. The Sales Associate will ensure accurate counts; while achieving and exceeding the MGI production goals of (14) racks or carts per day. The Sales Associate will occasionally assist in cash register operation. Additional job duties assigned by the Team Leader Coach. 


JOB DUTIES: 

1. Greets customers in a prompt, friendly, and courteous manner; assist customers with merchandise inquiries, and suggestive sales; while ensuring 100% customer satisfaction. 
2. Adheres to the use of Goodwill’s Guiding Principles. 
3. Ensures accurate counts; while achieving and exceeding the MGI production goals of (14) racks or carts per day. 
4. Places apparel, wares, shoes, accessories, etc., onto sales floor in correct location and rotates merchandise from sales floor as needed. 
5. Maintains sales floor and inventory in a clean, neat and properly displayed manner to maximize profits. 
6. Maintains dressing rooms free of dust, dirt, fallen merchandise, and clutter; removes hangers from cash wrap. 
7. Adheres to all MGI and personnel policies and procedures; follow good safety practices including reporting safety hazards. 
8. Reports all incidents of theft (both internal and external) to a management team member or Loss Prevention Manager. 
9. Other duties as assigned by the TLC and/or ATL. 


PRODUCTION GOALS: 

The Sales Associate will ensure accurate counts; while achieving and exceeding the MGI production goals of (14) racks or carts per day. 


PHYSICAL DEMANDS: 

1. Ability to lift up to 60lbs, bending, pushing, pulling or reaching 
2. Ability to stand and/or walk for long periods of time 


WORKING CONDITIONS: 

Variations of temperature. 

INTERPERSONAL RELATIONS: 

1. Ability to develop and maintain an effective working relationship with TLC, ATL, team members, customers, donors. 
2. Ability to maintain a positive friendly attitude and a neat, clean and well-groomed appearance. 
3. Must be able to communicate effectively and provide general feedback. 
4. Attends in-service related training as assigned by the TLC and/or ATL. 

MINIMUM QUALIFICATIONS: 

1. A high school diploma or GED 
2. Ability to bend, reach, and stand for extensive periods of time, and lift up to 60lbs. on a regular basis. 
3. Ensures accurate counts; while achieving and exceeding the MGI production goals of (14) racks or carts per day. 
4. Ability to effectively communicate both verbally and in writing; and perform basic mathematical skills. 
5. Must be willing to work evenings and weekends/ flexible schedule 


POSITIONS SUPERVISED: 

None

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.