Sales & Product Specialist

Job Summary:

 

The Sales & Product Specialist (SPS) is responsible for assisting the Store Manager, ASM 1 – Sales Supervisor and ASM 2 – Sales Support Lead in the daily operations and maintenance of the store warehouse and the retail sales floor. This role involves extensive heavy lifting and routine movement of product. Individuals in this role are focused on supporting the store warehousing, operating and selling processes, customer service and helping the store achieve or exceed sales and profit goals on a daily, monthly and annual basis. A key accountability is insuring overall customer satisfaction throughout the sales and product delivery processes.

 

Job Title:                                              SPS – Sales & Product Specialist

Department:                                         Store Operations                      

Reports To:                                          Store Manager             

Job Status:                                           Non-Exempt (Hourly)                

Budget Managed ($):                            None

 

 

Position Qualifications:

 

High school diploma, GED equivalency, or work experience sufficient to demonstrate high school level retail math and English skills

Three to six months of related sales/retail/customer service experience; hardwood flooring knowledge a plus

Previous warehouse or stockroom experience preferred

Experience with Point of Sale (POS) systems, preferred

Outstanding telephone skills

Ability to drive/operate a forklift required (forklift certification required prior to operating equipment)

Constant (more than 50% of the time) standing, walking, and hand/finger dexterity; lifting & carrying up to 80 lbs.; pushing & pulling up to 80 lbs.

Frequent (between 33% -50% of the time) reaching, squatting, kneeling, bending, and twisting

Occasional (up to 33% of the time) sitting, using ladder to climb

Vision (Near, Distance, Color, Peripheral, Depth Perception)

 

General Work Schedule:          

 

This position will generally work a standard full time or part time workweek including evenings, frequent weekends (Saturday and Sunday), holidays and overtime as scheduled based on business and customer needs. Regular and predictable attendance is an essential function of this position.

 

Work Environment:

 

Sales & Product Specialists generally work in a warehouse and retail sales environment that involves the use of office equipment, such as computers and telephones, machinery/mechanical equipment, ladders and heavy equipment (forklift). Routine exposure to frequent and heavy lifting, moderate noise, outdoor elements (heat and cold) and airborne particles. Little to no travel required.  No direct or indirect reports.