Part-Time Server

Summary of Position: 
Working within a designated station, manages each guests dining experience from the time they are seated until they depart. Through his/her attitude, attentiveness and demeanor the Server ensures that each and every guest’s experience is pleasant, with their expectations being met or exceeded.

Duties & Responsibilities:

• Warmly greets guests within (1) minute of their being seated.
• Takes drink orders, suggesting specialty drinks, non alcoholic beverages, soft drinks, etc. and delivers them promptly and accurately to each guest.
• Uses responsible beverage service.
• Suggests an appetizer and delivers it promptly if ordered.
• Describes the daily specials.
• Takes each guests order in pivot point order and delivers entrées to the table without asking who has what.
• Suggests add-on orders.
• Knows the menu thoroughly and accurately and can answer any questions.
• Checks back with guests within (2) minutes to make sure guests’ satisfaction.
• Offers re-fills on beverages without being bothersome.
• Removes plates, glasses or unused items as soon as possible.
• Enters all items ordered in aloha accurately.
• Presents check, picks up payment and returns with change or voucher immediately.
• Advises manager of any guest complaints.
• Observes other Server’s stations and applies team work to help where needed.
• Completes any other duties assigned by manager.

Qualifications:

• Excellent interpersonal skills
• Good reading, writing, and verbal communication skills required
• Ability to exercise good judgment when dealing with problem resolution
• Ability to anticipate guests’ needs
• Attention to detail
• Knowledge of and ability to use the POS station quickly and accurately

Character Traits:

• Friendly, easy going, pleasant and smiles easily
• Team oriented
• Strong commitment to serving others
• Dependable, trustworthy, strong work ethic
• Attentive, efficient