Bilingual Outbound Coordinator (Japanese/English)

Description:

A Bilingual Japanese/English Outbound Coordinator with Hilton Grand Vacations is responsible for making outbound calls to distribute Hilton Grand Vacations information and providing package/tour information in an effort to sell vacation packages or book qualified tours for a vacation ownership sales presentation.  

What will I be doing?

A Bilingual Japanese/English Outbound Coordinator with Hilton Grand Vacations is responsible for making outbound calls to distribute Hilton Grand Vacations information and providing package/tour information in an effort to sell vacation packages or book qualified tours for a vacation ownership sales presentation. Promote our exclusive new luxury property through telephone/internet/email vacation package sales. Interact with potential customers over the phone and via email on a daily basis by offering them the opportunity to learn more about our new property through booking/scheduling packages/resort previews and tours. Assist guests with inquiries related to the package they have already purchased and information regarding their upcoming vacation. Meet minimum production standards for both package sales and tour booking. Complies with all reasonable requests put forth by management.

 

Basic Qualifications

• High School Diploma
• Ability to work flexible hours including nights, weekends, and holidays
• Fluency in Japanese (speak, read, write)
• Basic English language skills (speak, read, write)
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• 3 months customer service experience
• Professional verbal, interpersonal, guest relation and etiquette over the phone and via email
• Be able to work in a timely manner, critically think and work in a team environment is essential

Preferred Qualifications

• Experience working with VOICE and Salesforce
• Experience working in timeshare industry
• Call Center experience
• Sales experience
• Thorough understanding of the island of the island of Oahu with ability to explain activities, restaurants, and destinations throughout the island 

Qualification: What are we looking for?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values\:

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members\:

• Living the Values

• Quality

• Productivity

• Dependability

• Customer Focus

• Teamwork

• Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Grand Vacations is the preeminent vacation ownership and Club Membership brand of the Hilton Worldwide portfolio. Ownership of a deeded real estate interest provides Members with a lifetime of unsurpassed vacation advantages via the most innovative, flexible, global Club program in the industry. Club Members choose when and where to vacation, enjoying the comfort and convenience of residential-style resort accommodations in select, renowned destinations. Each Club property provides a distinctive setting, while signature elements remain consistent, such as high-quality guest service, spacious residences and extensive on-property amenities. From exciting Orlando and dynamic Las Vegas, to the laid-back lifestyles of Hawaii and California, or the cosmopolitan glamour of New York City and South Beach, we take pride in offering our guests a superior vacation ownership program in the world's most celebrated locations. For those aspiring to the good life, Hilton Grand Vacations offers a passport to endless vacation memories.

Hilton Grand Vacations is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of providing others with a superior vacation experience, you may be just the person we are looking for to work as a Team Member with Hilton Grand Vacations.