ASST INSTALLATION MGR - WORCESTER, MA - Full-time / Part-time

POSITION PURPOSE 

Home Depot Interiors is responsible for the Sales and Manufacturing of premium Kitchen and Bath remodeling products offered in over 45 major markets. The Assistant Installation Manager is responsible for managing functions outside of the branch office. This includes the hiring and management of Installers and overseeing the recruitment and hiring of Installers. Assistant Installation Manager must ensure timely completion of all jobs and installations. This person must ensure the branch has minimal service issues as well as install 100% of back log within assigned territory or area. 

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

Managing and directing the work of two or more Installers in the performance of their day-to-day duties. Overseeing the recruitment and hiring of qualified Installers. Managing two or more Installers’ productivity as it relates to measure time, services, inspections and Installer capacity, by communicating with Field Inspectors to recognize ways to improve productivity, review revisions to the job process and establish action plans to complete jobs. Conducting Inspections during and upon completion of jobs. Resolving customer service issues by visiting job sites to evaluate the problems and following up with the Job Coordinators and Installers. 

NATURE AND SCOPE

Position Reports to Title: Installation Manager 

ENVIRONMENTAL JOB REQUIREMENTS

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

MINIMUM QUALIFICATIONS

Minimum Age : 18 Must pass drug and background tests. 

Education
The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or G.E.D. 

Years of Relevant Work Experience 3 yrs
Certifications/Licenses 

Physical Job Requirements
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. 

ADDITIONAL QUALIFICATIONS

Must pass drug and background tests. Must pass pre-employment tests, if applicable. Must possess a valid driver’s license and have access to a reliable vehicle. Must be flexible to work nights, holidays and weekends. 

PREFERRED QUALIFICATIONS

Prior knowledge of installation processes. Knowledge or experience in the home improvement industry. Knowledge or experience dealing with sub-contractors. Working knowledge of Microsoft Office products. Prior management experience, including knowledge of Human Resources concepts. 

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES

Able to work cooperatively as part of a team in order to achieve branch objectives. Knowledge of leadership and management principals and the ability to effectively apply these principals to the team. Detail oriented as it relates to tracking jobs/installations and backlog