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Assistant Human Resources Manager-Colorado
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Denver, CO Denver, Colorado |
About this job
Driven To Serve® and Ready to Succeed!
Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you’re a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there’s no limit to where Towne Park might take you!
No matter what you’re looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it’s team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you’ll find a fun and welcoming work experience!
JOB SUMMARY
The Assistant Human Resources Manager assists in the execution of the human resources function for a designated area(s) of the company’s field operations. Responsibilities include training, management coaching/development, employee relations, staffing and HR compliance.
This position is a developmental position only and incumbents are required to be able to assume the Human Resources Manager position for assigned market(s) within six (6) months. If performance and ability prevents the Assistant Human Resources Manager from assuming the Human Resources Manager role at the end of a six (6) month period the incumbent’s tenure in the position will end. Successful completion of the training will be determined no later than six (6) months for start and will be based on an evaluation of performance and gained operational human resource knowledge. Performance review will be conducted by the VP/GM, HRM(s) assigned to assist, and Director of Employment Practices. Upon successful completion, the Assistant Human Resources Manager will be promoted to Human Resources Manager and assigned their market(s) to support directly.
DUTIES AND RESPONSIBILITIES
Strategy
• Serves Towne Park as a leader for positive change, not just a scorekeeper.
• Partners with Human Resources Managers to develop and manage succession plans for each market.
• Assist in with the Human Resources component of all site openings and closings.
• Assist in developing recruiting strategies for all markets in collaboration with the Talent Acquisition department
• Assists in Recruitment and Hiring activities
• Partners with Human Resources Managers to evaluate and manage compensation, including oversight of site-specific wage tables.
• Collaborates and networks with colleagues to identify and capitalize on best practices in designated markets.
• Understands Towne Park’s business goals and works to ensure all activities are in synch with company direction.
• Develops relationships with clients and their Human Resources departments.
Employee Relations
• Establishes market presence to build relationships with the District Managers and Account Managers.
• Assists and reviews progressive disciplinary documents for accuracy and consistency.
• Ensures follow through and proper escalation with HR Manager and Employee Relations Managers on all associate concerns/complaints/grievances.
• Works closely and at the direction of the Employee Relations teams to conduct timely and compliant internal investigations in response to associate complaints.
• Utilizes information provided in the Associate Loyalty and Exit Survey to determine and make recommendations if action is necessary
• Spreads Towne Park Culture by helping to institute recognition and celebration for all our associates.
• Reinforces Towne Park’s core values and behavioral expectations through modeling, communication, and coaching.
Management Development
• Partners with Human Resources Manager during established rhythms with each AM and AAM to work on their development including those who need a greater degree of individual assistance and coaching.
• Partners with Human Resources Manager during discussions and reviews of management development plans for each manager with District Managers at least once per quarter.
• Contributes to the preparation of management Development Indicators and participates in delivery of feedback when necessary
• Participates in succession planning to ensure regularity and effectiveness of monthly meetings and that tracking and quality standards are being met.
• Participates in panel interviews for promotions and contributes to decision making.
• Assists in ensures newly promoted managers are placed on a development plan to close any training gaps.
• Acclimates externally hired managers to Towne Park culture.
Communications
• Participates in weekly one-on-one meetings with District Managers to keep them informed about issues and to understand where assistance is needed
• Participates in District meetings (via phone or in-person) as frequently as possible to maintain visibility in the field and communicate with constituents.
• Maintains transparency in communications with all reporting relationships.
Compliance
• Participates in progressive discipline reviews and helps ensures managers are properly trained on progressive discipline.
• Helps ensure compliance with HR policies, Standard Operating Procedures, escalations and approvals.
• Assists in the completion of all required and necessary documents and reports accurately and timely.
• Assist in annual HR site assessments and reviews with District Managers, ensuring corrective action is planned when needed.
• Helps ensure accountability of field operations to standards, policies and procedures.
Training
• Participates in assessment of business performance gaps and areas of risk and conducts needs based training in assigned markets.
• Participates in Guest Service Coordinator meetings and development sessions when on property.
• Assist in deployment of corporate-wide initiatives in designated markets.
• Ensures all associates have active development plans.
• Assist in delivering training to all levels of operations through classroom settings, webinars and one-on-one meetings.
• Ensures that effective new hire orientation programs are in place at every property in market
Safety and Risk Management
? Understands and follows safety and security procedures
? Practices preventative safety procedures as set forth by Towne Park
? Uses only equipment trained to use and operates all equipment in a safe manner
? Escalate all potential high risk areas and safety concerns to the appropriate person within Towne Park.
? Partners on the delivery of safety and loss prevention communications
? Assists account managers with following appropriate accident, injury and workers’ compensation claims procedures
? Partners with the corporate administrative department to administer the Worker’s Compensation program
? Ensures that workplace health, safety, security, and privacy activities are compliant with applicable federal, state, and local laws and regulations
KNOWLEDGE, SKILLS & ABILITIES
? Fundamental knowledge of the principles, practices, and procedures of Human Resources Management.
? Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint and Outlook) and various HRIS applications.
? Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines.
? Ability to research information and analyze data to arrive at valid conclusions, recommendations, and plans of action.
? Ability to read, analyze, and interpret complex legal, regulatory and human resources related documents.
? Superior written and verbal communication skills to effectively address all levels within the organization.
? Ability to exercise considerable judgment and discretion in dealing with matters of significance for the company.
? Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.
? Strong ability to provide support and build relationships in a “virtual office” environment.
QUALIFICATIONS
? A bachelor's degree in Human Resources or a business-related field and two (2) years of experience in Human Resources; OR
- OR
• PHR/SPHR certification preferred at time of placement and required once eligible for certification
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? The associate is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear.
? Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
? The associate must occasionally lift and/or move up to 10 pounds.
? Working extended hours may be required as needed.
? Must have the ability to work in a “virtual office” environment.
? Travel of up to 50% is required.
Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you’re a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there’s no limit to where Towne Park might take you!
No matter what you’re looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it’s team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you’ll find a fun and welcoming work experience!
JOB SUMMARY
The Assistant Human Resources Manager assists in the execution of the human resources function for a designated area(s) of the company’s field operations. Responsibilities include training, management coaching/development, employee relations, staffing and HR compliance.
This position is a developmental position only and incumbents are required to be able to assume the Human Resources Manager position for assigned market(s) within six (6) months. If performance and ability prevents the Assistant Human Resources Manager from assuming the Human Resources Manager role at the end of a six (6) month period the incumbent’s tenure in the position will end. Successful completion of the training will be determined no later than six (6) months for start and will be based on an evaluation of performance and gained operational human resource knowledge. Performance review will be conducted by the VP/GM, HRM(s) assigned to assist, and Director of Employment Practices. Upon successful completion, the Assistant Human Resources Manager will be promoted to Human Resources Manager and assigned their market(s) to support directly.
DUTIES AND RESPONSIBILITIES
Strategy
• Serves Towne Park as a leader for positive change, not just a scorekeeper.
• Partners with Human Resources Managers to develop and manage succession plans for each market.
• Assist in with the Human Resources component of all site openings and closings.
• Assist in developing recruiting strategies for all markets in collaboration with the Talent Acquisition department
• Assists in Recruitment and Hiring activities
• Partners with Human Resources Managers to evaluate and manage compensation, including oversight of site-specific wage tables.
• Collaborates and networks with colleagues to identify and capitalize on best practices in designated markets.
• Understands Towne Park’s business goals and works to ensure all activities are in synch with company direction.
• Develops relationships with clients and their Human Resources departments.
Employee Relations
• Establishes market presence to build relationships with the District Managers and Account Managers.
• Assists and reviews progressive disciplinary documents for accuracy and consistency.
• Ensures follow through and proper escalation with HR Manager and Employee Relations Managers on all associate concerns/complaints/grievances.
• Works closely and at the direction of the Employee Relations teams to conduct timely and compliant internal investigations in response to associate complaints.
• Utilizes information provided in the Associate Loyalty and Exit Survey to determine and make recommendations if action is necessary
• Spreads Towne Park Culture by helping to institute recognition and celebration for all our associates.
• Reinforces Towne Park’s core values and behavioral expectations through modeling, communication, and coaching.
Management Development
• Partners with Human Resources Manager during established rhythms with each AM and AAM to work on their development including those who need a greater degree of individual assistance and coaching.
• Partners with Human Resources Manager during discussions and reviews of management development plans for each manager with District Managers at least once per quarter.
• Contributes to the preparation of management Development Indicators and participates in delivery of feedback when necessary
• Participates in succession planning to ensure regularity and effectiveness of monthly meetings and that tracking and quality standards are being met.
• Participates in panel interviews for promotions and contributes to decision making.
• Assists in ensures newly promoted managers are placed on a development plan to close any training gaps.
• Acclimates externally hired managers to Towne Park culture.
Communications
• Participates in weekly one-on-one meetings with District Managers to keep them informed about issues and to understand where assistance is needed
• Participates in District meetings (via phone or in-person) as frequently as possible to maintain visibility in the field and communicate with constituents.
• Maintains transparency in communications with all reporting relationships.
Compliance
• Participates in progressive discipline reviews and helps ensures managers are properly trained on progressive discipline.
• Helps ensure compliance with HR policies, Standard Operating Procedures, escalations and approvals.
• Assists in the completion of all required and necessary documents and reports accurately and timely.
• Assist in annual HR site assessments and reviews with District Managers, ensuring corrective action is planned when needed.
• Helps ensure accountability of field operations to standards, policies and procedures.
Training
• Participates in assessment of business performance gaps and areas of risk and conducts needs based training in assigned markets.
• Participates in Guest Service Coordinator meetings and development sessions when on property.
• Assist in deployment of corporate-wide initiatives in designated markets.
• Ensures all associates have active development plans.
• Assist in delivering training to all levels of operations through classroom settings, webinars and one-on-one meetings.
• Ensures that effective new hire orientation programs are in place at every property in market
Safety and Risk Management
? Understands and follows safety and security procedures
? Practices preventative safety procedures as set forth by Towne Park
? Uses only equipment trained to use and operates all equipment in a safe manner
? Escalate all potential high risk areas and safety concerns to the appropriate person within Towne Park.
? Partners on the delivery of safety and loss prevention communications
? Assists account managers with following appropriate accident, injury and workers’ compensation claims procedures
? Partners with the corporate administrative department to administer the Worker’s Compensation program
? Ensures that workplace health, safety, security, and privacy activities are compliant with applicable federal, state, and local laws and regulations
KNOWLEDGE, SKILLS & ABILITIES
? Fundamental knowledge of the principles, practices, and procedures of Human Resources Management.
? Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint and Outlook) and various HRIS applications.
? Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines.
? Ability to research information and analyze data to arrive at valid conclusions, recommendations, and plans of action.
? Ability to read, analyze, and interpret complex legal, regulatory and human resources related documents.
? Superior written and verbal communication skills to effectively address all levels within the organization.
? Ability to exercise considerable judgment and discretion in dealing with matters of significance for the company.
? Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.
? Strong ability to provide support and build relationships in a “virtual office” environment.
QUALIFICATIONS
? A bachelor's degree in Human Resources or a business-related field and two (2) years of experience in Human Resources; OR
- OR
• PHR/SPHR certification preferred at time of placement and required once eligible for certification
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? The associate is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear.
? Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
? The associate must occasionally lift and/or move up to 10 pounds.
? Working extended hours may be required as needed.
? Must have the ability to work in a “virtual office” environment.
? Travel of up to 50% is required.