Human Resources Coordinator

Objective:
The Human Resources Coordinator is expected to perform a variety of duties including the screening, recruitment, hiring, and training of CAREGivers in order to provide the highest quality service to clients.  In addition, the Human Resources Coordinator is expected to manage office administrative staff, maintain compliance with state licensing standards, and analyze retention and turnover rates. 
 
Primary Responsibilities:                                                                              
·        Answer each employment inquiry in a friendly, professional and knowledgeable manner.
·        Develop and implement new recruitment strategies online and within the community.
·        Schedule and conduct applicant interviews in an efficient and professional manner.  
·        Conduct reference checks, criminal background and motor vehicle check and drug screens on all CAREGivers.
·        Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
·        Schedule and conduct CAREGiver orientation and all training
·        Schedule and conduct CAREGiver annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution
·        Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
·        Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
·        Prepare and publish the monthly newsletter within the deadline
·        Evaluate and update all orientation and training materials as needed
·        Plan and successfully execute all CAREGiver meetings
·        Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
·        Maintain regular attendance at the office to execute job responsibilities
·        Demonstrate open and effective communication with the franchise owner, general manager colleagues, CAREGivers, clients and family members.
·        Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
 
Education/Experience Requirements:
·        Four-year college degree or equivalent work experience.
·        Must possess a valid driver’s license
 
Supervisory Responsibilities:
·        This position will be responsible for overseeing all of the functions performed by the CAREGiver staff
·        This position will be responsible for managing all of the functions performed by the office administrative staff
 
Knowledge, Skills and Abilities:
·        Must demonstrate excellent oral and written communication skills and the ability to listen effectively
·        Must have the ability to work independently, maintain confidentiality of information and meet deadlines
·        Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
·        Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
·        Must demonstrate knowledge of the senior care industry
·        Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
·        Must have the ability to establish good working relationships with the franchise owner, general manager, office colleagues, CAREGivers and the community
·        Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
·        Must present a professional appearance and demeanor
·        Must have the ability to operate office equipment
·        Must be patient and congenial on the telephone 
·        Must have computer skills and be proficient in Excel and Word
·        Must have the ability to perform duties in a professional office setting
·        Must have the ability to work as a part of a team
·        Must demonstrate excellent organizational skills 
 

Each Home Instead franchise is independently owned and operated.