Client Executive - US Telecommute

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)
 
The Account Manager is a position that performs tasks necessary for the support of the business and technical needs of OptumRx clients. This requires developing and maintaining an excellent working relationship with the clients, the Account Management Team and internal departments; in addition to developing an excellent understanding of the industry. The Account Manager provides a leadership role in working with clients to resolve issues in order to maintain and improve their level of customer satisfaction. The Account Manager is adept at the art of client diplomacy. 
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Primary Responsibilities:

Use strong industry knowledge to add value to the clients' operation
Maintain an ongoing knowledge of clients' business; as well as their contract with OptumRx
Provide positive alternatives to complex situations encountered by client and manage expectations
Perform systems analysis to determine source of technical issues, and act as liaison between external clients and internal departments to resolve these issues.
Act in project coordinator capacity to ensure accurate and timely completion of client projects, to the client's satisfaction
Complete service requests to translate customer needs and requirements for OptumRx’s product support and development teams
Escalate client concerns where appropriate
Communicate with clients via face-to-face meetings, conference calls and written correspondence
Interfaces with internal OptumRx departments

Required Qualifications:


Associates Degree or Higher

3+ years related experience (equivalent combination of education and experience in the PBM industry (with specific emphasis on team development and account management)

Client facing experience

Experience with various software products
Careers with OptumRx. We’re one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you’ll fill far more than prescriptions. As a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You’ll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There’s no better place to help people live healthier lives while doing your life’s best work.(sm) 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
Job Keywords: US, Telecommute, Remote, Work from home, FL, Florida, Orlando, NV, Nevada, California, CA, Illinois, IL, Wisconsin, WI, Account Manager, Client Executive, PBM, Telecommute, Work at home