Patient Care Coordinator - Oncology & Orthopedics - Las Vegas, NC

Multiple openings in orthopedic and oncology clinic!
 
Primary Responsibilities:

Provide lead support and direction to front office and non-clinical staff. Function as first contact for customer service issues
Enforce customer service standards, billing functions to include patient check in & out process, cash handling, demographics and insurance information in IDX
Oversee and monitor impanelment and call process making adjustments as needed to meet customers’ expectations, mediate patient issues and manage the administrative aspect of patients’ visit, ensuring that customer service standards are met
Complete daily deposit. Accountable for adherence to business compliance audits criteria
Develop and oversee efficient customer service processes including waiting room management
Responsible for compliance requirements as dictated by clinic needs.
Function as safety representative and completes monthly building safety inspections and submits appropriate maintenance requests as needed
Other responsibilities as assigned

Required Qualifications:

High school diploma or equivalent
1+ years customer service experience
Computer proficiency
Preferred Qualifications:

Experience working in a physician’s office, hospital or clinic
Orthopedic or oncology experience
Familiarity with ICD - 9 and CPT coding
Microsoft Office experience
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) 
 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. 
 
Job Keywords:patient, customer service, oncology, orthopedics, ICD-9, CPT, Las Vegas, Southwest Medical, Optum, hospital, clinic, physician, Las Vegas, Nevada, NV