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Customer Service Representative
| Hours | Full-time, Part-time |
|---|---|
| Location | Pittsburgh, PA Pittsburgh, Pennsylvania |
About this job
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"
We're seeking a Customer Service Representative. If you set high standards for Excellence, Integrity and Customer Service this may be the position for you.  Apply now and learn more about opportunities with TruGreen.
Responsibilities
• Answers inbound customer service calls, responds to customer emails and surveys.
• Resolves customer service concerns after determining root cause of the concern. Â
• Escalates customer issues requiring extensive problem solving.
• Uses save training and current save offers to retain customers at every opportunity.
• Updates and maintains customer database with accurate customer information and timely data entry. Â
• Up-sells services to existing customers based on customer needs.
• Provides resolution and timely follow-up with the customers.
• Achieves quality standards as outlined in the Quality Assessment form.Â
• Communicates customer impacting trends and/or ideas for improvement to manager.
• May perform outbound calls to internal and external customers to schedule applications and/or service calls.
Education and Experience Requirements
• High school diploma or general education degree (GED); or up to one year related experience and/or training, or equivalent combination of education and experience.
• Associate degree from a two-year college or technical school preferred
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
TruGreen is committed to Diversity and Inclusion. Â We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities
TruGreen performs pre-employment testing.
job code: Â 100791