Call Center RN Nurse - Telecommuter

The quality of care we provide our patients doesn't change no matter how it is delivered. Joining Unitedhealthcare as a Call Center Registered Nurse can be your opportunity to offer a higher level of care to our members. While your work will take place over the phone, you'll have a direct impact on the lives of our members, recommending an appropriate level of clinical care and connecting them with the resources they need to make informed health decisions. You'll act as a compass for our members, guiding them through a complex medical environment as you identify appropriate providers and services, act as a health coach and provide referrals in order to optimize health outcomes. This is an exciting time to join a truly inspired organization. Take this opportunity and begin doing your life's best work.(sm)

What makes your clinical career greater with UnitedHealth Group? You'll work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere.
 
This is telecommuter position.  Candidates must be able to work starting at 3pm CST. Shifts available are  4-10 hour shifts or 5-8 hour shift. Must be able to work every other weekend and rotating holidays.
 
Primary Responsibilities:


Assesses patient’s current health status and recommends appropriate level of care based on clinical judgment and protocols

Adheres to ethical, legal / regulatory and accreditation standards

Assesses consumer’s understanding of their condition and identifies potential care and / or provider gaps

Provides health education and coaches consumers on treatment alternatives to assist them in best decision making

Assesses readiness to change, offering opportunities for intervention that will assist consumers in reaching their health care goals

Uses coaching techniques, activation and motivational skills to empower the member to take action and participate in the shared decision making process

Supports consumers in selection of best physician and facility to maximize access, quality, and to manage health care cost

Empowers consumers with skills to enhance their interaction with their provider

Coordinates services and referrals to health programs and community services

Assesses and triages immediate health concerns

Manages utilization through education

Collaboratively plans care with member
 
 

Required Qualifications:


Current, unrestricted RN licensure

Minimum 5 years of applicable clinical experience

Ability to navigate a Windows based environment and create, edit, save and send documents utilizing Microsoft Word.

Ability to navigate Outlook and conduct Internet searches

Ability to understand readiness for change and ability to move members along the continuum of change

Ability to work independently toward established priorities, metrics and goals

Preferred Qualifications:


Bachelor's Degree in Nursing (BSN)

Coaching, motivational interviewing and / or decision support experience

Previous experience in a telephonic role
 
Are you ready for an opportunity that can transform your career? Join the Alere Health team as we continue to transform health care and human lives every day. As part of Optum, Alere Health is building on a tradition of success and creating a future of opportunities. We provide leading edge products and services including condition management, case management, wellbeing, wellness and women’s and children’s health services for more than 200 regional and local health plans, 89 Fortune 500 employers and 29 states. We’re helping improve the lives of more than 22 million people across the US. Now, with our integration into Optum and the larger UnitedHealth Group business organization, our growth and impact is multiplying every day.  If you bring a lot of passion and aspiration to your work, you’ll fit in here. In fact, you’ll discover opportunity after opportunity to do your life’s best work.(sm)

 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 

Job Keywords: RN, registered Nurse, Nurse Telecommute, Remote, Call Center, Clinical, Telephonic, Windows, Health Education, Telecommuter, Telecommuting, Travel, Work from home