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Hours Full-time, Part-time
Location 12920 SE 38th St
Bellevue, Washington

About this job

As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.These positions are located at T-Mobile's Corporate Headquarters in Bellevue, WA

Responsible for supporting the Operations organization's continuous improvement initiatives utilizing a broad range of data sources, analytical methods, and business approaches todeliveractionable recommendations to executive sponsors. A Senior Analyst Operations Insights is a seasoned, experienced professional with a full understanding of Customer Service,Marketingand adjacent areas. Resolves a wide range of issues in creative ways. Works on problems of diverse scope where analysis of data requiresevaluationof identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Normally receives little instruction on day-to-day work, general instructions on new assignments. Provides analytical support (including analytical systems development) by dissecting and structuring a wide range of complex business problems, extracting and analyzing data from a variety of sources, utilizing facts/data to derive a conclusion, and constructing presentations that distill complex analytical findings into communications that are intended to inform and influence decisions related to policy, procedure, and business practices. Can identify operational opportunities to improve customer experience and reducecostto serve, initiating and leading cross-functional projects to drive continuous improvement and creating models and processes to measure and communicate improvement. Typically has more than 5 years of experience.
Qualifications
Minimum Required
  • Minimum 5 years related analyst work experience
  • Highly proficient in SQL and 5+ years' experience working with relational databases (Teradata, Oracle, MS SQL server)
  • Highly proficient in Excel, Access, and Power Point
  • Exposure to statistical methods and analysis tools
  • Experience with report development and data analysis
  • Good communication skills (verbal and written)
  • Experience with Customer Service in telecommunication or equivalent
  • Experience with SAS, R, Python or other Statistical Tools - Highly Preferred

Education
Minimum Required
  • Bachelor Degree. Quantitative, Business or computer-relatedfieldsuch as mathematics, econometrics, statistics, operations research, or computer science.
  • Or Equivalent work experience
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management,resultsfocus and inspirational leadership.

Essential Functions
  • Execute an analysis plan for moderate projects
  • Query data from relational databases (Teradata, MS SQL server). Demonstrate strong competency and comfort working with and analyzing large sets of data.
  • Perform data validation and data cleansing
  • Perform data mining,analysisand modeling to drive business insights
  • Develop presentations to show complex and customized analytical findings
  • Provide ongoing operational support
  • Execute operational reporting
  • Participate to continuous improvement initiatives
  • Build cross functional relationships
We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.