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Residence Inn Night Auditor job in Marlborough, MA

Company
Residence Inn
Job Title
Night Auditor
Job Type
Full-time, Part-time
Location
112 Donald Lynch Blvd.
Marlborough, MA 01752
Last Active
+30 days

Night Auditor

residence inn jobs

BASIC RESPONSIBILITIES:

  • Serve as the main point of contact for all guest requests and needs from
  • 11:00 pm until 7:00 am.
  • Exhibit courteous hospitality at all times to guests and associates.
  • Have knowledge of hotel’s computer systems, troubleshooting breakdowns; calling for repairs; resetting system for next day.
  • Organized and detail oriented.
  • Running and distributing daily reports
  • Protects assets by ensuring and adhering to internal control policies and guidelines.

SPECIFIC RESPONSIBILITIES (Include but not limited to):  

  • Perform all specific responsibilities for Front Desk associate.
  • Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers and management.
  • Prepares daily audit reports by collecting and summarizing activity, settlement and discrepancy data and trends; proofing and distributing reports.  Complete and acknowledge audit checklist.
  • Lock all doors at 11:00 pm.  Only registered guests or guests with a guaranteed late arrival will be admitted.  ABSOLUTELY NO WALK INS WITH THE EXCEPTION OF MILITARY PERSONNEL WITH PROPER IDENTIFICATION.
  • Assist with breakfast buffet if requested.
  • Print guest histories for the day’s arrivals and review for preferences, problems, etc.  Provide to AGM/FOM for follow-up.
  • Updates job knowledge by participating in educational opportunities.

Appearance:

  • Check your appearance before the shift.
  • Clothes should be clean and neatly pressed
  • No unauthorized jewelry.
  • Hands and nails clean.
  • Physical hygiene practiced daily.
  • Neatly combed hair and conservatively styled.  Facial hair for men must be neatly trimmed.
  • Name tag should be worn at all times.
  • Socks to match shoes for men.

GREETING AND CLOSING:

  • Greet each guest you see
  • Make the guest feel welcome
  • Whenever possible, personalize your service by using the guest’s name.
  • Thank the guest for staying with us.

​​ATTENTION TO DETAILS:

  • Never leave Front Desk unattended.
  • Keep Front Desk neat and clean
  • Be alert for any potential security problems and report them immediately to your supervisor and/or General Manager.
  • Be diligent in reporting any potential workplace hazards

NOTICE:  The hotel business functions seven days a week, 24 hours a day.  All associates must acknowledge this and be aware that at any time it may be necessary to move associates from his/her accustomed shift as business demands.

Additional Info

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