Customer Care Representative

Job Title: Customer Care Representative
Requisition Number: 179680BR
Location: United States - Ohio - Cincinnati
Area of Interest: Administrative/Clerical, Customer Service, Telecommunications
Position Type: Full Time

Are you versatile and cool under pressure? Does your “can do” attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Time Warner Cable is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available…plus tremendous support, incentives and a clear career path for growth—all in a culture that values and rewards performance. As a Customer Service Representative you have the opportunity to receive

•Defined career progression plan with opportunities available at 6 months of great performance
•DISCOUNTED SERVICES … That’s RIGHT! … Cable, Internet, Digital Phone and Home Security Services
•Outstanding Health Benefits!
•Paid Time off 
•12 Hours of Volunteer Time Yearly
•Weekly one on one time with your leader
•Fun team building events & incentives
•Supportive leadership team
•Competitive hourly wage - based on experience - with bonus opportunities

Our Training:

• 8 weeks of paid training

• All-encompassing classroom experience including – classroom discussions, hands-on, e-learnings, mentoring partners, and instructor lead

• Class begins 10-14-2016

During the first 8 weeks of paid training, the scheduled training hours are Monday through Friday from 8:00AM to 5:00PM.

After graduating training you will work an 8 or 10 hour shift with a one hour lunch within our call center operating hours, which are 7:00am-12:00am. All agents are required to work one weekend day of every weekend, and will have another day off during the week.

As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products. Most importantly, you’ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward.

Ideal Candidates Demonstrate:

• Consultative sales approach

• Versatile and cool under pressure

• “Can do” attitude prevailing over a fast-paced variety of customer concerns

• Excellent written, verbal and interpersonal communication skills

• Ability to perform business math calculations including itemizing a bill

• Problem-solving skills and ability to resolve discrepancies

Preferred Qualifications

• Strong organization skills and the ability to manage multiple tasks

• 6 months or more customer service experience; 1 or more years preferred

• 6 months or more working with multiple software applications; 1 or more years preferred

• 6 months or more sales or retention experience preferred.

• 6 months – 1 year+ heavy volume phone experience in a customer service/call center job preferred.

Complete the application today and a recruiter will follow up with you via email within 48 hours!!

More on TWC: Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.
FCC Unit: 3485
Controlling Establishment ID: 00795 - Cincinnati Reed Hartman Hwy
Job Code: TWCCCS190 Rep 1, Customer Care Nonexempt