Inbound Customer Care Representative

Description

GET TO KNOW ALORICA.

Alorica is one of the biggest companies you've never heard of. We only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with over 90,000 employees in more than 100 locations around globe.

Working at Alorica means having the freedom to explore all kinds of career opportunities. You can choose from several positions - customer service, tech support, management - serving a wide variety of clients in healthcare, insurance, finance and consumer technology. And you can choose to work at a site, work from home, stay where you are or transfer to a totally new location.

Alorica offers fun, challenging opportunities for personal and professional development. We want you to have fun and succeed, because when you're at your best, that's when we're at our best.

Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.

You ready? Let's do this.

Become a Customer Service Agent - Join Alorica!

No experience needed! No weekends! Hours vary from 8am-8pm! Overtime offered on a weekly basis!

Alorica is currently seeking bright, motivated individuals to join our valued team of call center agents. Qualified candidates have exceptional communication skills, a fierce drive to succeed, and a genuine passion for helping people to join our team.

INBOUND CUSTOMER SERVICE AGENTS

You will be taking Inbound Calls from Existing Business customers to answer inquiries, offer recommendations and provide support for client, products or services. You will be expected to create an exceptional customer experience while engaging in needs based dialogue. Interaction with customers is primarily phone-based via incoming calls. Whatever the mode of interaction, you will need to come across with clear, effective verbal skills and a friendly, upbeat style.

Qualifications

• HS diploma or GED

• Must be at least 18 years of age

• Must pass background check

• Basic keyboarding skills

• Technical aptitude is a plus, but not required for all positions!

• Good listening skills and the ability to remain calm under pressure.

• You'll need to prove that you are reliable-we'll be counting on you.

• Excellent interpersonal, verbal and written communications skills and attention to detail

• The ability to multi-task in a fast paced team environment

• Applicants will be expected to pass any assessment associated with the position.

"Making lives better one interaction at a time." BUILD - CONNECT - DRIVE

About Alorica:

Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.