Business Account Specialist

Responsibilities

Sales Results: Generate leads and prospects new business as well as create new service opportunities with the existing customer base through a heavy focus on prospecting and new appointments.  Identify customer needs and utilize solution-based selling techniques to fully demonstrate the value of Verizon products and services. Recommend wireless solutions with regard to price plans, data and other enhanced services, devices, and accessories. Negotiate and close deals on behalf of BAEs.

Customer Retention: Provide follow-up training for new customers, handle equipment issues, perform rate plan analysis, explain billing and interact with Support Center on customer service issues. Maintain and grow existing customer base and manage churn.  Provides pre-sale and post-sale support. Assists with seminars, trades shows, customer on-sites and attends when required.

Ordering Processing and Reporting: Fully utilize all sales force automation, funnel management and prospecting tools. Responsible for completing contracts and report-generation including tracking and forecasting reports using SFDC. Processes all appropriate documentation for new orders/renewals and ensure policies and procedures are met with regard to sales activations. Ensures equipment activation and delivery.

Training / Meetings:  Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace. Participate in training opportunities on products and services and attend sales meetings. Represent company at trade association meetings to promote Verizon and increase presence in the community by developing relationships through chambers of commerce.

Qualifications

Bachelor’s Degree or equivalent work experience preferred.

• Experience in sales or customer service with business accounts preferred.
• Understanding and knowledge of communications industry and related products & services.
• Strong cold-calling and lead generation capabilities.
• Familiarity with billing systems and order entry systems a plus.
• Effective negotiating and closing skills required.
• Knowledge of machine-to-machine and Internet of Things solutions desired.
• Excellent interpersonal, written and oral communication skills.
• The ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision.
• Effective use of PC including Microsoft Office required.
• Must have valid driver’s license, good driving record and proof of insurance.

Equal Employment Opportunity

We’re proud to be an equal opportunity employer – and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.  Different makes us better.