Home Furnishing Sales, Self Serve Warehouse

ABOUT THE JOB
To secure a positive shopping experience for our Customers through the use of effective selling skills and utilization of tools to satisfy customer needs to position IKEA as the best home furnishing store.

YOUR ASSIGNMENT Your main tasks will include:

• Provide visitors with a positive shopping experience by ensuring customer service standards are met or exceeded
• Ensure merchandise is presented according to IKEA standards and is properly labeled and signed
• Understand the IKEA concept to achieve Commercial Review Standards and ensure that Sales competence is secured throughout your area of responsibility.
• Ensure your area of responsibility provides visitors with a positive shopping experience by: looking through the eyes of the customer; sharing product benefits and information; ensuring the ease of shopping and instant gratification and meeting the IKEA Basic Merchandising standards everyday, throughout the day with visual display's, general routines and housekeeping of the highest standard.
• Maximize efficiency within your area of responsibility without impacting levels of service to the customer or safety standards.
• Maximize sales opportunities through implementing the IKEA Concept and supporting the customer in their understanding of how to effectively use the mechanical sales system.
• Support all marketing and in-store activities utilizing these as an opportunity to proactively drive sales in your area of responsibility.
• Support your manager through the efficient handling of stock and effective recovery
• Support the Self Serve Manager to secure the safe storage of our products within the Self Serve Area to ensure the safety of our visitors and co-workers.
• Support and develop co-operation with fellow co-workers specifically within your own function, Com & In and Logistics teams, through working closely together, sharing knowledge and showing understanding of each others responsibilities in order to present the range in the most commercially profitable way; reflecting our range priorities, low price profile and unique offer
• Adhere to inventory control procedures and security policies
• Demonstrate a good understanding of policies, routines and procedures within your area of responsibility.
• Communicate to managers any customer issues/concerns that cannot be resolved
• Promote a safe working environment for fellow co-workers, customer and visitors by reporting any safety hazards, concerns or ideas for improvement.

YOUR PROFILE Your knowledge, skills and experience include:

• High School diploma, GED or equivalent experience required.
• Minimum 6-12 months sales experience with a retailer or equivalent IKEA experience.
• Awareness and ability with Sales Space layout (SLM).
• Demonstrated knowledge and prior selling experience of selling complex products and furnishing solutions.
• Good customer service skills and verbal and written communication skills.
• Possess intermediate computer skills to operate IKEA selling systems, Microsoft
• Excel and WordGood math skills for assisting customers and analytical skills for monitoring sales.
• Ability to work in fast paced retail environment.
• Computer aptitude- including Microsoft applications and internal IKEA systems
• Knowledge of the IKEA principles and values and a desire to “live the values
• Proven experience of working in a results driven retail environment.
• Have working knowledge of product range and value-added services.

GROWING TOGETHER
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.
This is a pat time position, 20-32 hours per week. This position requires availability to work nights including weekends.

IKEA provides a comprehensive benefits package, for co-workers averaging 20+ hours weekly, to help you achieve your personal and wellness goals including:

• Health and Rx insurance – rated at Platinum and Gold

• Dental insurance

• Vision – free for full time co-workers, slight cost share for part time co-workers

• Health and Dependent care FSA’s

• Company paid and Voluntary Life Insurance

• Tuition reimbursement

• 401(k) with Company Match

• Loyalty Bonus towards Retirement – TACK program

• EAP

• Short and Long term disability

Other great benefits include:

• Work/life balance

• Generous PTO and paid sick time

• Store discount

• Training and development

• Meal discount