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Verified per hour Edward Jones • 7h agoJust posted Urgently hiring 17.3 mi Use left and right arrow keys to navigate 
$16est. per hour
REAL TIME ADMINISTRATOR
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Ogden, UT Ogden, Utah |
About this job
POSITION PURPOSE -
Provide Tier One technical training support to Blue Pumpkins users across the Home Depot Enterprise. This support includes triaging technical issues and differentiating between technical problems and training. This position is also repsponsibile for tracking data and identifing trends. To monitor and adjust staffing levels as needed through the use of an ACD and Workforce Mgmt. System. This position tasks are more repetative in nature and decisions are made based upon guidelines provided. Any decisions outside of these guidelines is approved by the Sr. Workforce Analyst or Manager.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -
NATURE AND SCOPE -
Typically reports to the Real Time Supervisor Responsible for helping others and providing on-the-job training or guidance.
ENVIRONMENTAL JOB REQUIREMENTS -
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.MINIMUM QUALIFICATIONS -
EDUCATION REQUIRED -
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE - 02
PHYSICAL JOB REQUIREMENTS -
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
PREFERRED QUALIFICATIONS -
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -
Provide Tier One technical training support to Blue Pumpkins users across the Home Depot Enterprise. This support includes triaging technical issues and differentiating between technical problems and training. This position is also repsponsibile for tracking data and identifing trends. To monitor and adjust staffing levels as needed through the use of an ACD and Workforce Mgmt. System. This position tasks are more repetative in nature and decisions are made based upon guidelines provided. Any decisions outside of these guidelines is approved by the Sr. Workforce Analyst or Manager.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -
- Provides phone and email technical support to HD Blue Pumpkin users.
- Participates in meetings with leadership, Blue Pumpkin and system administrator on trends for both current issues and enhancement requests.
- Monitors real-time call activity and makes necessary skilling and staffing changes.
- Maintains mailboxes and responds to email within 24 hours.
- Other duties as assigned.
NATURE AND SCOPE -
Typically reports to the Real Time Supervisor Responsible for helping others and providing on-the-job training or guidance.
ENVIRONMENTAL JOB REQUIREMENTS -
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.MINIMUM QUALIFICATIONS -
- Must have a high school diploma or GED equivalent
- Must be at least 18 years of age
- Must be able to pass pre-employment drug test
- Must be able to pass pre-employment background check
- Must be able to pass any applicable pre-employment testing
EDUCATION REQUIRED -
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE - 02
PHYSICAL JOB REQUIREMENTS -
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
PREFERRED QUALIFICATIONS -
- 3 yrs Previous workforce experience
- Previous technical support or help desk experience
- Previous Blue Pumpkin experience
- Bachelor's degree preferred
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -
- Call Center Experience
- Analytical thinking
- Strong verbal and written communication skills
- Strong Interpersonal Skills
- Ability to train technical and workforce skills