Sales Associate

Sales Associate

REPORTS TO: Store Manager/Assistant Manager

OBJECTIVE:

To greet and assist customers with the selection of merchandise

RESPONSIBILITIES:

Customer Service

• Smile and greet each customer promptly
• Interrupt store tasks to greet, assist, and answer questions for customers
• Suggest additional merchandise to customers on sales floor, at wrap stations, and in fitting rooms
• Follow-up on customers in fitting rooms to see if they need additional service
• Thank the customer by name and invite them to come back at the close of each sale
• Handle all returns/ exchanges according to company policies/ procedures, including Always Say Yes
• Maintain the store and all wrap stations in a clean, neat, and organized manner
• Opt-In (telephone and email capture)

Personal Productivity

• Sales
• Volume Per Hour (VPH)
• Units Per Transaction (UPT)
• New Accounts
• Club 50
• Magazines
• Opt-In (telephone and email capture)

Loss Prevention

• Provide customer service
• Alert management of suspicious situations
• Follow store procedures
• Work with integrity
• Follow sensor tagging program (if applicable)

Credit

• Ask every customer to open a new account
• Open and activate a minimum of (1) one new account per month
• Always suggest purchase using company charge card
• Communicate the Premier Rewards Program

Merchandise Presentation

• Hang, Fold, Size, Sensor (where applicable), Sign and Steam (where applicable)
• Implement merchandising Floor Plans/guidelines
• Ensure featured merchandise is appropriately layered to suggest possible wardrobe ideas to the customer
• Follow "Folded Merchandise Guidelines"
• Create and maintain full, exciting displays
• Present clearance merchandise correctly
• "Close to Open"

Store Operations

• Set-up Sales Event prior to sale start date (to include signing)
• Complete Price Changes (PCA's) by close of business on the effective date
• Complete Transfers by close of business on the effective date
• Complete Damages by close of business on the effective date
• Merchandise counts
• Process in-coming freight including hanging, folding, sensor-tagging, etc
• Housekeeping responsibilities including vacuuming, dusting, restrooms, etc