Customer Service Representative - Full-time / Part-time

Summary/Objective
A Customer Sales and Service Representative is responsible for working with our consumers via e-mail and telephone to provide them with correct information in a timely, professional, and positive manner. An Alex and Ani representative should remain positive at all times and approach unique situations with composure and confidence.

Essential Duties and Responsibilities
��������� Knowledge and thorough understanding of our product, policies and systems
��������� Answering phone calls which may include but are not limited to:
��������� Customer Service calls for order placement, return/repair request/inventory
��������� Ability to respond to consumer requests for products based upon product knowledge and consumer needs
��������� Transferring phone calls to the appropriate party
��������� Taking phone orders and recommending additional products - upselling
��������� Generating outbound phone calls or sending emails to consumers as needed regarding the status of their repairs, orders, or back orders.
��������� Respond to requests received to our consumer email utilizing scripts and recommending modifications based upon the inquiry
��������� General administrative duties when asked

Automatch: Kendra Cole, Natalia Burgos

Must HAVES:
��������� Communication Skills ��������� Verbal and Written
��������� Computer Skills
��������� Customer Service Exp

2nd Shift only************

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.