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Customer Service Representative - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Sunrise, FL Sunrise, Florida |
About this job
Description
GET TO KNOW ALORICA.
Alorica is one of the biggest companies you've never heard of. We only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with over 90,000 employees in more than 100 locations around globe.
Working at Alorica means having the freedom to explore all kinds of career opportunities. You can choose from several positions - customer service, tech support, management - serving a wide variety of clients in healthcare, insurance, finance and consumer technology.
Alorica offers fun, challenging opportunities for personal and professional development. We want you to have fun and succeed, because when you're at your best, that's when we're at our best.
Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.
You ready? Let's do this.
Job Summary:
Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.
Job Functions:
Inbound call-center customer service 85%
Data collection/maintenance 10%
Customer information data maintenance 5%
Key Job Responsibilities:
- Responds to requests and calls from customers related to client specific programs and products
- Identifies and responds to customer's needs based on designated procedures of account/client
- Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and taking payments
Other Related Duties:
- Escalates calls to supervisor when necessary and appropriate
- Maintains and updates customer information as necessary
- Provides support and assistance as needed
- May perform other client specific duties as necessary and required by program/account
- Other duties as assigned
Qualifications
Minimum Education and Experience:
- High School Diploma or GED required
- Customer service experience
- Phone related customer service preferred
- Familiarity with Microsoft Windows, Word, and Excel applications
Knowledge, Skills and Abilities:
- Knowledge of product/procedures
- Ability to use phone and computer systems
- Customer service skills
- Strong interpersonal skills
- Excellent oral and written communication skills
- Strong listening/comprehension skills
- Ability to stay composed and objective
- Patience/empathetic
- Mental Acuity
- Conversational
- Confident/Assertive
- Demonstrate a positive attitude
For Quick Reply email your resume to: for open positions in Sunrise, FL.
About Alorica:
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.