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est. per hour
Tulsa Call Center Representative All Shifts Available Hourly Wage + Shift Differential - Full-time
| Hours | Full-time |
|---|---|
| Location | Tulsa, OK Tulsa, Oklahoma |
About this job
Description
Come to where you can DISCOVER STABILITY AND ENJOY SUCCESS! Work in a state of the art facility!
Free city bus passes are available!
Incentive bonuses available!
Work hard, have fun, make a difference!
Alorica
14002 E. 21st Street, Suite #600, Tulsa, OK 74134
918-877-6343
Casual Dress, Bring A Resume, Apply in person or Online TODAY!
Extensive skill-based training, focusing on technology. Whether your technical skills are currently limited to mastery of your personal home electronics or home appliances, you will participate in comprehensive paid training lasting two weeks or more prior to actual customer contact.
But that's not all! Your development is ongoing... training is an essential part of your experience at Alorica. Whether you are just starting your career or you are taking your career in a new direction, opportunities for advancement are abundant. Many of our management staff started in the agent position. If supervision isn't your interest, you might challenge yourself to grow internally by learning to service our more technically complex client accounts. It's fun! The dress code is casual and the pace is fast. It's a high energy, creative, entrepreneurial environment. In addition to health and time off benefits, you'll be eligible for incentive compensation, tuition reimbursement, and more! And, since we are available to customers 7 days a week/24 hours, you may find a schedule that complements school or other commitments.
Essential Duties
- Excited about troubleshooting high quality consumer electronics and home appliances
- Ability to make independent decisions based on established guideline
- Ability to effectively handle complex technical customer issues in an independent, timely and efficient manner while maintaining quality standards for customer satisfaction
- Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries
- Must be able to prioritize work, manage time effectively and work successfully in a fast paced, multi faceted environment * Ability to meet or exceed established performance goals
- Must be able to adhere to an assigned work schedule, must be dependable and punctual
- Will acquire and retain multiple product range knowledge
We look forward to receiving your application!!!!
Equal Opportunity Employer/Minorities/Female/Disabled/Veteran
Alorica is a drug free workplace
"Making lives better one interaction at a time." BUILD - CONNECT - DRIVE
Qualifications
- High School Diploma/ GED
- Must be at least 18 years of age
- Must pass background check and pre-employment drug screen
- Preference will be given to individuals with call center experience
- Basic keyboarding skills
- Able to work with disgruntle customers and finding solutions for them (a plus)
- Booking reservations (a plus)
- Ability to diagnose and troubleshoot Televisions and Home Appliances (a plus)
- Exceptional communication skills (verbal and written)
- Negotiation and decision making skills
- Self-motivated, creative, flexible, willing to take initiative, be accountable, and able to effectively handle multiple tasks at one time
- Ability to work a flexible schedule, including weekends and holidays
- Good listening skills and the ability to remain calm under pressure.
- You'll need to prove that you are reliable-we'll be counting on you.
All your information will be kept confidential according to EEO guidelines. At Alorica, we value our employees and offer a competitive pay and benefits package, an encouraging, supportive environment with constant training, professional development, recognition programs and a wide variety of career advancement opportunities. Your growth opportunities are endless!
Equal Opportunity Employer/Minorities/Female/Disabled/Veteran
Alorica is a drug free workplace
"Making lives better one interaction at a time." BUILD - CONNECT - DRIVE
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