Customer Service Associate - Alorica East El Paso

Description

Escape the ordinary! We are looking for passionate and results oriented individuals who want to solve problems, try new things, and think outside of the box. Alorica is growing with lots of opportunity to advance your career-right here in El Paso and across the globe!

Join our valued team of Customer Care Associates! As an Alorica associate, you not only work for our organization-you also work for the clients we serve. Our El Paso sites represent 7 different customers, allowing you to explore a range of fascinating industries, as Alorica proudly represents some of the world's leading brands. With such a wide variety of opportunities, we have a career for you!

Responsibilities may include but are not limited to:

* Receiving and processing incoming phone calls for assigned customers and programs in accordance with corporate and department policies, procedures, quality standards and applicable laws and regulations.

* Respond to customer requests regarding billing, technical and general customer service inquiries.

* Identify, research, and resolve customer issues utilizing various computer systems.

* Provide customers with product and service information.

* Build rapport with customers, identify customer needs, and provide resolution to problems and inquiries.

* Present solutions and/or suggest additional items to cross-sell or up-sell.

* Capture data and enter appropriate notes in designated systems clearly and accurately.

* Follow-up on customer inquiries not immediately resolved.

* Recognize, document and alert the supervisor of trends in customer calls.

* Complete call logs and reports.

* Multi-tasking: talking & listening to customers, making notes, referring to web-based reference material and thinking ahead simultaneously.

Why Alorica?

We provide a fun and thriving work environment, competitive salary, paid time off, healthcare benefits, 401k, tuition reimbursement, direct deposit, paid training and more!

Ability to earn income and incentives beyond your hourly wage! We offer a competitive base pay + 'pay for performance' incentives, employee referral bonus, and other employee recognition programs.

Advancement opportunities available to move into the career you've always wanted. 90% of leadership & staff were promoted from within!

About Alorica:

Trusted by leading Fortune 500 and government agency clients, Alorica is an innovator in outsourced Contact Management Solutions for both the Business-to-Business (B2B) and Business-to-Consumer (B2C) sectors. Alorica offers a wide range of call center services designed to help create, cultivate and maintain our customer's precious asset- their customer relationships.

Alorica is a certified Minority Business Process Outsourcing (BPO) provider that provides multifaceted veterans' programs that complement the positives of military service call the AloriCares Initiative.

Qualifications