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Customer Service Associate
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Middletown, DE Middletown, Delaware |
About this job
Job purpose:
The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping and other related functions. The CSA ensures an exceptional customer experience for all Royal Farms customers.
Duties and responsibilities:
• Ensuring that every customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers, maintaining outstanding standards, product knowledge and all other components of customer service
• Respond to customer requests in a timely manner
• Support and follow all safety and loss prevention initiatives
• Ensure the proper execution of assigned foodservice programs and procedures.
• Operate the point of sale pursuant to Royal Farms standards; maintain proper cash levels
• Adhere to the execution of established Royal Farms rules, policies, procedures, and systems
• Ensure the proper execution of all Royal Farms marketing programs.
• Complete all store sidework (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Replenish products and supplies to ensure the store is stocked at all times
• Communicate with the leadership team regarding customer requests and vendor-related concerns
• Ensuring the compliance of Royal Farms' policies, procedures, and systems (people, safety, assets, etc.)
• Highly effective communication
• Complete other tasks as assigned
The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping and other related functions. The CSA ensures an exceptional customer experience for all Royal Farms customers.
Duties and responsibilities:
• Ensuring that every customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers, maintaining outstanding standards, product knowledge and all other components of customer service
• Respond to customer requests in a timely manner
• Support and follow all safety and loss prevention initiatives
• Ensure the proper execution of assigned foodservice programs and procedures.
• Operate the point of sale pursuant to Royal Farms standards; maintain proper cash levels
• Adhere to the execution of established Royal Farms rules, policies, procedures, and systems
• Ensure the proper execution of all Royal Farms marketing programs.
• Complete all store sidework (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Replenish products and supplies to ensure the store is stocked at all times
• Communicate with the leadership team regarding customer requests and vendor-related concerns
• Ensuring the compliance of Royal Farms' policies, procedures, and systems (people, safety, assets, etc.)
• Highly effective communication
• Complete other tasks as assigned
Requirements
Qualifications:
The ideal candidate for the Customer Service Associate position will:
• Understand that their success is based on the success of their teams, and aspire to make the people around them better than they are
• Have strong written, verbal, and interpersonal communication skills
• Possess strong supervisory, organizational skills, and basic computer skills
• Be able to interact easily with diverse employees
• No experience required
• High school diploma or GED preferred
• Must be at least 17 years old to be considered for the position
• Have thorough knowledge of and be committed to Royal Farms culture and values
• Basic business math and decision-making skills
The ideal candidate for the Customer Service Associate position will:
• Understand that their success is based on the success of their teams, and aspire to make the people around them better than they are
• Have strong written, verbal, and interpersonal communication skills
• Possess strong supervisory, organizational skills, and basic computer skills
• Be able to interact easily with diverse employees
• No experience required
• High school diploma or GED preferred
• Must be at least 17 years old to be considered for the position
• Have thorough knowledge of and be committed to Royal Farms culture and values
• Basic business math and decision-making skills
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