Knowledge Based Seller - Full-time

Description

What is my job:

The KBS Team Member helps our customers experience success with food by using the fun and fresh philosophy, and helping them learn about and enjoy the unique products we offer at Wegmans. In this role, you’ll work with various departments throughout the store to increase sales by creating interest and enthusiasm for the products, while providing incredible service to our customers!

How do I make a difference?

Providing Incredible, Knowledge Based Customer Service

• Introducing customers to our unique products and help customers understand new ways to enjoy them
• Bring the store “alive” by proactively engaging customers and the demonstrating proper way to utilize or prepare product using various cooking techniques

Ensuring High Quality Products & Ingredients

• Review provided material to learn about the products and ingredients we offer at Wegmans
• Utilize resources to educate self about product uses and characteristics, be sure to share acquired product knowledge with customers
• Increase sales by selling customers pre-designed solutions using the “1-2-3-4” model
• Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines and Simplification 5S procedures

Living Who We Are

• Support, encourage, and respect co-workers
• Work with supervisor to set and achieve goals for professional development
• Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
• Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department

Qualifications

What skills, learnings, and experiences are required?

• Demonstrated high levels of customer service in perishable and/or merchandising
• Successful completion of Knowledge Based Service training
• Living Who We Are values by caring about the well-being of every person, having high standards as a way of life, making a difference in the communities we serve, respecting and listening to others and making decisions that benefit our customers and company
• Possess teamwork & diversity awareness by listening to others' points of view and recognizing and appreciating differences
• Recognize and seek opportunities for continuous learning to gain new understandings, skills and knowledge
• Provide incredible customer service, acknowledging customers, listening to their needs, proactively offering assistance and thanking each customer for shopping with us
• Properly handle, prepare, transport and store products; ensuring food & human safety practices are strictly adhered to
• Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
• Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions
• Utilize resources to educate self and others about product uses and characteristics, being sure to share acquired product knowledge
• Learn, use and be able to explain Wegmans sanctioned cooking techniques to assist customers for their success at home

What skills, learnings, and experiences are preferred and will set me apart?

• Demonstrated ability to guide customers to make a purchase
• Experience working across multiple areas
• Experience with perishable, merchandising, or culinary products
• Certification in multiple cooking techniques or Universities (where applicable)
• Able to problem solve, anticipating, analyzing, and identifying problems, responding quickly when situations arise and preventing problems when possible

Work environment:

• Work includes standing for up to 4 hours without a break, lifting, repetitive hand and arm movements, bending and reaching, along with continuous interaction with customers. The average weight range of items lifted is 1–5 pounds with a maximum weight lifted of 35 pounds rarely. May be exposed to various allergens (things that may cause an allergic reaction)
• Work requires the safe and proper handling of common cooking utensils and counter-top cooking equipment

Other:

• Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen physical and/or criminal background check
• All Applicants will be screened; only those closely matching the job posting will be interviewed

Age Requirement: Must be 18 years or older.

Days/Hours Requirement: Full Time applicants are required to have an open availability Monday - Saturday, between the primary operating hours of 6am–Midnight. Full time employees are typically scheduled a minimum of 40 hours/week, including evenings and weekends to meet business needs. Our existing stores experience busy sales patterns on the weekends. All hourly employees will earn time and one-half on Sunday.