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Hours Full-time, Part-time
Location 12920 SE 38th St
Bellevue, Washington

About this job

As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.
To be considered, please apply before 10/5 @ noon pst.

This position can be located at

T-Mobile's Corporate Offices in Bellevue, WA
or one of the following T-Mobile Call Centers:
  • Tampa, FL
  • Albuquerque, NM (Jefferson Center or Menaul)
  • Colorado Springs
  • Frisco, TX Data Center
*Relocation Is Not Available For This Opportunity*
Oversee program level deliverables and systems experience strategies for multiple functional areas. Serve as a departmental lead and an active member of the leadership team for specific capital and operational projects; this role is ultimately responsible for all planning and preparation for any change that impacts the front-line system experience. Own the systems strategy for their functional areas to enable selling of our products, customer service, and result in a positive experience. Interact with executive business leadership and act as a liaison between cross-functional technical and Frontline organizations to secure alignment of system requirements, design strategies, and successful implementations from concept through launch and continuous improvement.Minimum Required
  • 6+ years of wireless experience, within or supporting Care or Retail
  • 2-4 years of analysis or systems production support, including Problem Management, and Continuous Improvement Methodology
  • 4-6 years of people leadership or business process management
  • 4 years of project or program management
  • Business Systems Analyst certification
  • Proficient in Excel, Word, PowerPoint, Visio
  • Competence with multiple software development lifecycles, i.e. RUP, SCRUM, Waterfall
Desired
  • Strong knowledge of Customer Delivery methods and procedures
  • Proficient in SQL and Business Objects
  • Experience with software application development or support
  • PMP certification
Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

JOB DUTIES AND RESPONSIBILITIES:
  • Oversee systems experience strategy and roadmap for functional area that is inclusive of broad knowledge of the systems, user groups, stakeholder groups, and future needs
  • Provide business and technical program leadership and oversight to formulating systems experience strategy for Care and Retail across multiple functional areas
  • Own and drive cross functional problem management and resolution teams for Care and Sales systems experience issues impacting the strategic vision of the organization and multiple functional areas, including leading others that do not directly report to them
  • Collaborate with business partners and technical partners to deliver solutions in support of company vision and systems design, balanced with protecting the integrity and ease of the Care and Sales Frontline user experience
  • Define and communicate program strategic direction based on customer and stakeholder input, independent experience, logical conclusions, and knowledge of company objectives and values; serve as an escalation point to resolve stakeholders' conflicts in priority across multiple programs
  • Communicate with executive level business partners and stakeholders on progress on strategy and/or existing cross-functional issues relating to the availability and functionality of our production systems
  • Prioritize, make tradeoffs, and decisions in regards to system experience on behalf of Care and Sales for cross-functional strategies, projects, and launches
  • Create and drive business goals by utilizing system documentation to create and present concept initiation, project proposal and funding documents, and relevant business cases
We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.