Sales Associate

JOB DESCRIPTION

The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

*    Delivers outstanding customer service to walk-in customers and telephone inquiries

*  Continuously practices good listening skills with customers, UPS Store team members, and leadership

*    Takes ownership of the customer's shipping needs and offers viable solutions

*    Takes action to learn all product and service offerings, alternative solutions, and industry trends

*    Operates all equipment, software, and devices in an expert fashion and is willing to teach others

*    Maintains a clean and safe working environment

*    Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience

*    Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed

*    May open and/or close the store and perform end-of-day accounting, etc.

*    Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents

*    Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites  

QUALIFICATIONS

*    High school diploma or GED required

*    Retail/customer service experience

*    Good communication and people skills

*    Able to cross sell and up sell products and services

*    Professionalism and Excellent customer service a must

*    Strong verbal and written communication skills, including spelling and math

*    Prompt, reliable, and responsible

*    Able to lift 50+ pounds

*    Strong computer and internet skills