Customer Service IS Technician I, Helpdesk - Full-time / Part-time

My name is Pratik Shah. I am National Recruiter with Aerotek. Job Opportunity in IS Technician I, Helpdesk - Retail (customer service) position located Smithfield, RI 02917 US included additional details below as well.

For any queries please Call me at 973 532 6314 Ext- 56023 to discuss this further.

I look forward to speaking with you!

GO through the JD mention below:-

Start Date:- 10/03/2016

7 Months Contract (Open-ended Contract- Always an opportunity to go permanent based on attendance, performance, and business needs).

Pay rate: $13.00 USD/Hr

Work Schedule - Should be flexible

Job Description:

• This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this position is to take live trouble-shooting calls daily 100% of the time.
• This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction.

• Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly.
• Prompt response to questions from CVS store employees by troubleshooting, diagnosing, resolving problems and overall store support and installations. Document problems accurately and succinctly in the appropriate support tools provided.
• Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.

Qualifications:

• Technical Trade School, Associates, or Bachelor's Degree with call centre or customer service
• Geek squad, Cable Company would work; doesn't have to be IT experience; but must show technical aptitude on resume
• Phone experience with technology experience. Test Technicians job title would work.

Thank You.

Aerotek is acting as an Employment Agency in relation to this vacancy.