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Customer Service Representative
•30 days ago
| Hours | Part-time |
|---|---|
| Location | 11000 Viking Drive Eden Prairie, Minnesota |
About this job
A Customer Service Representatives promotes consumer loyalty, satisfaction, repeat business, and increased sales, by responding to, and handling consumer inquiries and concerns. They are passionate about ensuring our customers have a remarkable experience by providing entry-level support and assistance. This role may also include minimal promotion and/or selling of Lifetouch photography and services for a specific business line.
PRIMARY DUTIES AND RESPONSIBILITES
- Performs entry-level customer support (via phone and email) to handle routine inquiries and problems from internal and- external customers regarding photography, production and services.
- Provides customer support utilizing multiple computer applications, including our eCommerce site.
- Promotes and sells products and services, occasionally.
- Uses computerized system for accurate tracking, information gathering and troubleshooting.
- Safe-guards all customer, employee and company proprietary and personal information ensuring customer and employee data is kept confidential at all times.
ADDITIONAL DUTIES AND RESPONSIBILITIES
- Applies company policies and procedures to ensure consistency as well as compliance.
- Recognizes product, quality, service, marketing trends or issues and escalates as appropriate.
- Performs other projects or miscellaneous duties as requested or assigned.
QUALIFICATIONS
Education:
- High school diploma or equivalent related experience.
Experience:
- 1-2 years of customer service experience, strongly preferred. Other (knowledge, skills, and abilities):
- Ability to work a varied schedule including days, nights, holidays and weekends, as needed.
- Possess a general knowledge of the organization, products or services.
- Strong interpersonal and collaboration skills.
- Strong computer skills (e.g., navigation, data entry), including Microsoft Outlook.
- Strong communication skills (written, verbal and listening).
- Detail oriented in the execution and follow-up of work.
- Critical thinking and problem solving skills.
- Strong interpersonal and collaboration skills.
- Ability to balance and execute against multiple projects/priorities simultaneously.
- Takes initiatives.
- Ability to speak Spanish fluently, may be preferred.