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in Peabody, MA

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Hours Full-time, Part-time
Location Peabody, MA
Peabody, Massachusetts

About this job

Data Entry/ Admin opportunity

$16/hr

Monday - Friday 9AM-5PM

What we are looking for:

1. Great Attitude
2. Attention to Detail
3. Strong Communication Skills

Day Shift/Night Shift:
Candidates will start in a basic data entry/admin role, using companies personalized database to track/trace their client's ocean containers. Clients store hundreds of items into 40FT containers which this company is responsible for shipping/tracking. Throughout the travel of these containers, the candidate will be responsible for tracking container "milestones", and entering them into the database as they are reached. Of roughly 200-300 milestones they're responsible for tracking, roughly 30 of the will require client interaction. Clients are usually calling to check in on the status (specific milestone) or their property. Candidates must be able to handle clients professional, and solve their problems. Candidates will likely only be responsible/assigned to 1 customer, until they feel comfortable handling more.

Major Duties and Responsibilities
Operations
* Create DLSOP's for new clients and assist in transition process
* Ensure you are following the regulations set forth by Corporate
* Follow all the policies and procedures
* Ensure our clients are receiving an exceptional level of customer service including timeliness of email response
* Ensure you are meeting deadlines for all KPI'S within the Operational Process Standards including monthly reports
* Assist management with audits for quality and data integrity
* Assist with developing customer relationships and their service levels
* Ability to perform all of the functions as outlined in the OM Task Matrix
* Assign and manage tasks of interns in OM department
* Other duties may be assigned





About Aerotek:


Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.