Customer Service Evaluator (Mystery Shopper)

Req ID: 62542

BASIC PURPOSE:

The primary purpose of the Field Customer Service Evaluator is to travel to stores throughout a multi-state region and mystery shop Love’s stores to observe, evaluate and report store operations from a customer’s point-of-view. The Field Customer Service Evaluator position may present the opportunity for career advancement into store management.

MAJOR RESPONSIBILITIES:

• Mystery shop (pose as a customer) within a multi-state region, traveling by car and/or plane.

• Observe and evaluate Love’s retail, food service and tire care operations.

• Provide detailed reports and feedback about store experience.

• Other duties assigned as needed.

EDUCATION AND EXPERIENCE:

• Education:

  • High school diploma or equivalent required   

• Experience:

  • 3-5 years related experience preferred

  • 2+ years retail management or lead experience preferred

SKILLS AND PHYSICAL DEMANDS:

• Skills:

  • Exhibit a customer service attitude and must be detail oriented and highly self-motivated.
  • Able to handle travel independently.
  • Willing to work extended hours.
  • Superior time management and planning skills
  • Proficient with Microsoft Office products.
  • Proficient with Apple iPhone and iPad technology.
  • Ability to translate reporting into verbal, voice recorded, communication.

• Typical Physical Demands:

  • Travel up to 5 days and 4 nights per week

  • Ability to work 3-4 weekends per month.

  • Daily independent travel by car or plane, mostly at night with regular overnight hotel stays.

  • Clean driving record and valid driver’s license required.

  • Ability to train for 2 weeks at corporate office in Oklahoma City, OK.

  • Requires prolonged sitting, some bending and stooping.

  • Occasional lifting up to 25 pounds.

  • Manual dexterity sufficient to operate a computer keyboard and calculator.

  • Requires normal range of hearing and vision.

#CB

Job Function(s): Operations

Founded in 1964 by Tom Love, Love's Family of Companies is headquartered in Oklahoma City, Oklahoma, and remains entirely family owned and operated. With more than 300 locations in 40 states, Love's approximate growth rate is 20 stores per year. Love's has consistently ranked in the top 10 on Forbes' Magazine's annual listing of America's largest privately held companies. From the first filling station in Watonga, Oklahoma, the Love's commitment has remained the same: "Clean Places, Friendly Faces."