Counter Person

Job Purpose and Summary:

The Counter Person is responsible for inside store sales, taking customer orders, paint mixing and other general store operations support. 

Duties and Responsibilities:

• Assists walk-in customer base with product and usage questions as well as sales needs

• Answers incoming phone calls and takes phone orders from customers while recording information accurately and with a positive and courteous demeanor

• Accurately processes work through the company computer system to include but not limited to: Purchase orders, work orders, customer invoices, etc.

• Unloads merchandise from trucks and breaks down pallets/boxes

• Gathers product to ship out to customers/vendors or transfer to other locations.  Boxes up product and shrink wraps materials, ensures packaging meets shipping requirements

• Responsible for performing inventory counts to include checking physical inventory compared to computer generated count sheets

• Stores merchandise on product shelves, according to identifying information such as style, size, color or type of material 

• Performs deliveries to customer locations while operating a company vehicle safely and following all state laws

• Performs paint mixing and color matching services

• Pulls customer orders and processes special order items

• Keeps counter area (station) safe, orderly and clean.  Also participates in a cleaning routine for the store and warehouse

• Maintains an accurate cash drawer to include accepting payment and making change

• Assists store management team with end of day closing procedures

• Other duties and special projects as assigned

Qualifications:

Educational Requirements

• High School Diploma or GED required

• Must be able to read and write legibly

• Some college is advantageous but not required

Minimum Experience, Abilities Required and Special Requirements

• Must have a valid state driver’s license

• Previous paint experience beneficial

• Basic computer skills to include the following: Microsoft Office Suite (Word & Excel) and Internet with the ability to learn new operating systems

• Displays a consistent positive attitude and is a strong team player who works well with others

Physical Requirements of the Job

• This position is very active and employee must be able to push, pull, stand, walk, bend, kneel, stoop, crouch, crawl and climb steps/ladders

• Must be able to stand and walk on hard surfaces for 8 hours per day as well as lift safely, at one time, a box or product weighing approximately 55 lbs. from the floor to a bench or table

• Must have good hearing and speech to be able to communicate with customers/fellow employees over the telephone and in person

• Have good vision and ability to see a full range of colors

Mental Requirements of the Job

• Must be able to accurately calculate numbers and record numbers/data without transposing information

• Ability to multi task and remain calm and in control when dealing with all customers or difficult situations

• The ability to concentrate for extended periods of time

Work Environment

The employee may be exposed to outside weather conditions, a noisy environment, air conditioning and heat.  From time to time, the employee may be exposed to the low level paint fumes associated with commercial high performance paint and coatings.  Employees may request a respirator device and should contact their manager to be fit tested.

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job.  It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees, assigned to this job.  Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time.  This job description is not an employment agreement or contract.

Mandatory Overtime

At times some overtime will be required for this position. In the York, PA store Saturday OT is mandatory.

Reasonable Accommodation for Disability

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.