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in Pittsburgh, PA
Customer Service Representative - Retention Specialist
Hours | Full-time |
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Location | Pittsburgh, PA Pittsburgh, Pennsylvania |
About this job
Description
WHO IS ALORICA?
Alorica is one of the biggest companies you've never heard of. We only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with over 90,000 employees in more than 100 locations around globe.
Working at Alorica means having the freedom to explore all kinds of career opportunities. You can choose from several positions - customer service, tech support, management - serving a wide variety of clients in healthcare, insurance, finance and consumer technology.
Alorica offers fun, challenging opportunities for personal and professional development. We want you to have fun and succeed, because when you're at your best, that's when we're at our best.
Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.
You ready? Let's do this.
JOB OVERVIEW
In this position you will be receiving calls from current credit monitoring service subscribers who would like to cancel their membership. Our agents are trained and well equipped to listen to the customer's needs and concerns and determine the best resolution. It is our goal to re-education the member on the benefits of the service, repackage or adjust the plan to make it more affordable, and ultimately... retain the member.
Qualifications
WHAT ARE WE LOOKING FOR?
- Customer service experience
- Sales experience highly preferred
- Persistent
- Confident
- Goal Driven
- Excellent communication skills
- Schedule flexibility
- Attention to detail
- Compassionate / Empathetic
- Able to deliver a positive customer experience
- Minimum of high school diploma
- Must successfully pass a criminal background check and drug test
WHY ALORICA?
- We offer competitive compensation
- Strong career growth with over 95% of all management positions being employee promotions
- $300.00 Employee Referral Retention Bonus
- Exclusive employee discounts on Travel, Entertainment, Electronics, and more
- Comprehensive benefits program including, Medical, Dental and Vision Insurance, 401(k), Tuition Reimbursement, Sick/Accident Insurance, Pet Insurance, Paid time off and much more.
- Alorica is an equal opportunity employer - M/F/D/V
POSITION DETAILS
Location: Green Tree, PA
Position Type: Permanent, Full Time
Training Schedule: 3 weeks, Monday - Friday 9-5:45
Position Schedule: 4 weekdays and 1 weekend day, 12:15 - 9 pm
HOW TO APPLY / CONTACT US
We are excited to answer your questions and provide you with more detailed information. Just click APPLY NOW!
We also invite you to walk in for an interview between the hours of 10 am and 4 pm. Our address is 9 Parkway Center Drive South, Pittsburgh, PA 15220
If you would like to speak to a member of our Recruiting Team, call us at (412) 650-3813
PASSION PERFORMANCE POSSIBILITIES!!
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