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Sales Representative - Rancho Cucamonga CA - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 320 - 91730 Rancho Cucamonga, California |
About this job
We are Looking for a Sales Representative (Client Care Coordinator) to join our team. The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiverSM introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours. In addition the Client Care Coordinator assists in sales and marketing as a secondary duty.
Duties:
Duties:
- Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
- Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
- Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
- Work with other team members to coordinate various aspects of a client’s care.
- Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
- Update documentation as needed.
- Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
- Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
- Demonstrate open and effective communication with the colleagues, CAREGivers, clients and family members.
- Assist the Sales and Marketing team with a variety of events.
- Strong Sales experience required.
- One year experience in home care, health care or senior-related industry preferred.
- Must possess a valid driver’s license.
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate knowledge of the senior care industry
- Must have the ability to present a professional appearance and demeanor
- Must have computer skills and be proficient in Excel and Word
- Must have the availability to work evenings or weekends as required
- Must have the ability to perform duties in a professional office setting
- Must have the ability to work as a part of a team
Each Home Instead franchise is independently owned and operated.
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