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Field Technician 1 - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Ellsworth, ME Ellsworth, Maine |
About this job
Field Technician
If you’re great with electronics, have good people and time management skills…you belong with us!
Whether navigating technology or understanding customer’s concerns, you are always at ease. You have a resourceful way of investigating and resolving issues. Your varied talents make you ideal for this role with the TWC Field Team delivering service to our more than 10 million subscribers. Join us and discover an unbeatable package of ongoing training and support that will boost your career progress.
Working both inside and out, you will travel to customer sites to inspect equipment, discuss their concerns, independently diagnose service issues, and construct innovative solutions. You will also handle installations and disconnects, configure systems to standard, educate users about company products/equipment, and juggle scheduling demands.
To qualify, you must have:
Outstanding listening skills to comprehend and calm frustrated customers
A good amount of self-reliance and innovative thinking
The physical stamina to scale 20 foot ladders/poles
Ability to lift and carry up to 100 pounds
Desire to work outside in diverse locations and weather extremes
Basic knowledge of electronics, computers, software and network connectivity
Valid Driver’s License and ability to work flexible hours
Experience in the cable/direct access TV industry and formal electronics training a plus
Time Warner Cable nurtures work life balance for our employees. You’ll enjoy novel opportunities for growth and a total compensation package—salary, benefits, discount pricing on our residential products and more.
The ladders, buckets and other climbing equipment necessary to perform the work of a Field Technician are rated for maximum weight capacities which includes the weight of the technician plus any tools the technician is carrying. Exceeding the weight of such ladders, buckets or other climbing equipment poses a serious risk to the safety of technicians and the public, and may violate state and/or federal limits for such equipment. The maximum body weight of a field technician for use of the majority of such equipment is 325 pounds.
If you’re great with electronics, have good people and time management skills…you belong with us!
Whether navigating technology or understanding customer’s concerns, you are always at ease. You have a resourceful way of investigating and resolving issues. Your varied talents make you ideal for this role with the TWC Field Team delivering service to our more than 10 million subscribers. Join us and discover an unbeatable package of ongoing training and support that will boost your career progress.
Working both inside and out, you will travel to customer sites to inspect equipment, discuss their concerns, independently diagnose service issues, and construct innovative solutions. You will also handle installations and disconnects, configure systems to standard, educate users about company products/equipment, and juggle scheduling demands.
To qualify, you must have:
Outstanding listening skills to comprehend and calm frustrated customers
A good amount of self-reliance and innovative thinking
The physical stamina to scale 20 foot ladders/poles
Ability to lift and carry up to 100 pounds
Desire to work outside in diverse locations and weather extremes
Basic knowledge of electronics, computers, software and network connectivity
Valid Driver’s License and ability to work flexible hours
Experience in the cable/direct access TV industry and formal electronics training a plus
Time Warner Cable nurtures work life balance for our employees. You’ll enjoy novel opportunities for growth and a total compensation package—salary, benefits, discount pricing on our residential products and more.
The ladders, buckets and other climbing equipment necessary to perform the work of a Field Technician are rated for maximum weight capacities which includes the weight of the technician plus any tools the technician is carrying. Exceeding the weight of such ladders, buckets or other climbing equipment poses a serious risk to the safety of technicians and the public, and may violate state and/or federal limits for such equipment. The maximum body weight of a field technician for use of the majority of such equipment is 325 pounds.
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