Senior Clerk - Full-time / Part-time

OCCUPATION PROFILE JOB FAMILY: OFFICE AND ADMINISTRATIVE SUPPORTOCCUPATIONAL GROUP: OFFICE AND ADMINISTRATIVE SUPPORTOCCUPATION:OFFICE CLERKS, GENERAL43-9061BROADBAND LEVELS: Level 1 Pay Band 001 Level 2 Pay Band 003 This position is located in the General Tax Administration Program, Taxpayer Services Process, Forms Unit. SELECTION CRITERIA: Applicant must meet all 3 selection criteria below. Note: College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for each year of the required experience. Vocational/Technical training in the area of secretarial science or office/business studies can substitute at the rate of 720 classroom hours for each year of the required work experience. If you qualify based on your degree or vocational/technical training, and if you are invited to an interview, please have official transcripts available for viewing at time of interview. At least two years of work experience in a clerical or secretarial field, (i.e. opening/sorting/routing mail, data entry, filing, word processing, inventory control, and record keeping). At least one year of work experience in customer service and/or call center experience collecting accounts receivables, answering calls or inquiries from customers or prospective customers to explain services available, correcting errors, providing information, processing orders, taking orders, selling products/services or operating a reception desk. Experience in using Microsoft Word and Excel. Responses to qualifying questions should be verifiable by skills and/or experience stated on the employment application. Annual Salary: $21,532.80 Monthly Salary: $1,794.40 If you have any questions regarding this advertisement, please contact Michael Black, (850) 617-8753. CRIMINAL BACKGROUND CHECKS All Revenue positions are designated as "sensitive or special trust." If we select you for this position, you must provide your fingerprints. We will send your fingerprints to the Florida Department of Law Enforcement and/or Federal Bureau of Investigation for a criminal background check. These checks will reveal arrests or charges regardless of the disposition or outcome. DESCRIPTION This is work performing duties too varied and diverse to be classified in any specific office clerical occupation, requiring basic knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or computer processing, office machine operation, filing and/or determining program eligibility. Some positions in this occupation may be responsible for coordinating work and supervising employees. POSITION DESCRIPTION The incumbent in this position is expected to: * Follow the Department of Revenue Standards of Conduct, model ethical behavior, and demonstrate the Department's mission, vision and values in all activities. * Provide excellent customer service, maintain a professional demeanor, and strive for continual improvement at all times. * Comply with ethics-related policies and procedures. Show concern for others through demonstrated action. Contribute to a working environment based upon Department of Revenue values that is free of harassment or intimidation and that is conducive to a pleasant and productive atmosphere. The associates of the Department of Revenue are committed to QUALITY in continuous improvement of all services and programs. The incumbent will have the responsibility to provide all customers and suppliers, timely and appropriate services in an environment that is customer-focused, data driven, process-oriented, team-centered, partner-interdependent, and sensitive to human diversity. This is varied clerical work within the Taxpayer Services Process. Duties performed involve work assignments that require independent judgment and a basic knowledge of the Department's operations. Answer and route calls in accordance with established procedure. Initiate or return calls to or from taxpayers regarding accounts. Receive and respond to telephonic and written requests for DOR forms, publications, brochures, and statutes from internal or external customers and partners. Prepare labels and forward requested document to requester, and document actions in the required system(s) per established procedure. Research returned mail for valid addresses and send out notices as required. Research business partner for valid phone numbers. Conduct other social data research as applicable to their security level. Update system accounts as required. Receive, sort and distribute correspondence, by all tax types. Develop and/or maintain spreadsheet for tracking agent correspondence or workload. Prepare reports as needed. Ensure all payments received are handled and maintained in a secure manner. Maintain accurate check logs for all payments received. Ensure payments received are processed and delivered in a timely manner. Perform clerical duties, including filing and operating duplicating equipment. Ensure adequate staffing by being flexible with leave time and break scheduling. Perform other duties as assigned. APPLICANT POOL Future vacancies may be filled from this advertisement for a period of up to six months. WILLINGNESS DISCLAIMER Certain requirements are needed by the incumbent of this position. There are willingness questions in the Qualifying Questions section that you must respond to. A negative response to any of the willingness questions will exclude you from further consideration for this position. WHERE TO APPLY All applicants must submit a completed State of Florida Employment Application to the People First Service Center online at https://peoplefirst.myflorida.com/logon.htm. IF YOU EXPERIENCE PROBLEMS APPLYING ONLINE, PLEASE CALL THE PEOPLE FIRST SERVICE CENTER AT 1-877-562-7287 FOR ASSISTANCE. FAXED OR MAILED APPLICATIONS Applicants who submit their application via fax or by mail will be contacted by the People First Service Center during their normal business hours (8:00 a.m. -- 6:00 p.m. EST), to answer the qualifying questions for the position. Applicants who do not respond to the qualifying questions will not be considered for this position. REMINDERS Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at: http://www.sss.gov. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE DOCUMENTATION REQUIREMENTS HAVE RECENTLY CHANGED. To obtain revised and updated information on Veterans' Preference documentation requirements, click here. Pursuant to Chapter 295, Florida Statutes, applicants eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. However, applicants claiming Veterans' Preference must attach supporting documentation with each application submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the close of the vacancy announcement. Applicants may also fax their supporting documentation to People First at 1-888-403-2110.