You might also like
in Truckee, CA
Private Lesson Sales Specialist (AGL) - Full Time and Part Time - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | Truckee, CA 96160 Truckee, California |
About this job
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
Private Lesson Sales Specialist (AGL) – Winter Seasonal – FT / PT – Northstar, CA
Â
The Private Lesson Sales Specialist is responsible for reservations, sales, and fulfillment of Northstar’s premier Private Ski & Board School.  This is a small and tight knit department that works closely as a team to help create the Experience of a Lifetime for our guest.  As a Private Lesson Specialist, you will receive a high level of guest interaction and will be the face of our Adventure, Guiding, and Learning center! We are looking for guest service oriented individuals who are positive, outgoing, operate with a high level of computer proficiency, have a passion for the outdoors, are well disciplined, and take pride in their work.
Â
Â
Essential Job Responsibilities:
Accurately and efficiently process lift access products and private lessons
Comfortable with requesting guest information and data required to complete transactions
Ability to learn, understand and effectively communicate with the guest about multiple product types and easily adapt to changing pricing and product offerings
Make suitable recommendations on products to meet the guests’ needs and the business objectives
Ability to handle high volume of customer interaction while delivering exceptional service; internal & external
Create a fun and professional work experience while communicating in a courteous and respectful manner
Professionally assist and follow through with resolution of guest complaints; handle concerns and suggestions
Perform daily sales and closing and be held responsible for end of day point of sale audit
Work on a computer with a high degree of accuracy and efficiency
Must be able to interact with and engage the guest while working on a computer at the same time
Follow company/department policies and procedures
Participate in resort and departmental trainings and development courses
Willing to cross-train and work in all areas/locations of PSS
Take initiative to perform duties which facilitate operations and maintain cleanliness of your work area while paying attention to detail
Promote and embrace Vail Resort’s Mission and Values; provide a safe work environment; implement Vail Resort’s mountain service essentials, strategies, policies and procedures
Perform other duties as assigned
Â
Â
Job Requirements:
High school diploma or equivalent
Proficient on Microsoft applications and/or POS software
Ability to communicate fluently and effectively in English
Typing skills with an emphasis on data collection
Ability to answer questions and speak intelligently about all resort products
Fun, outgoing personality traits
Take timeliness and deliverable tasks seriously
Cash handling experience
Ability to develop a quick rapport with high end clientele
Ability to stay calm in busy and stressful situations
Must be at least 18 years of age, or 16 years of age with a work permit
Â
Â
Preferred Skills:
Prior experience with (resort) POS software
Experienced and/or conversational in a foreign language
Previous guest service experience
College Degree
Outdoor Enthusiasts
With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.â€
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 128549